Sr. Vendor & Operations Lead
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role McKesson is seeking a Sr. Vendor & Operations Lead to lead vendor governance and service operations coordination across the Human Capital Management (HCM) technology portfolio, supporting HR, Payroll, Time & Attendance, Total Rewards, Talent, and related integrations. This role establishes operational governance processes, manages vendor commitments and commercial obligations, coordinates financial planning and contract renewals, and drives timely closure of service risks and corrective actions. Working closely with HCM Solution Managers, Technical Delivery Leads, Architects, Project Managers, and enterprise partners, this role strengthens service reliability, operational transparency, cost management, and vendor accountability. The successful candidate will serve as the central point of coordination for HCM vendor performance, operational readiness, governance reporting, financial oversight, and action management. This role is accountable for driving follow-through, ensuring commitments are completed, risks are escalated, and operational outcomes are achieved. Success in this role depends on ensuring vendor commitments are actively managed, operational risks are addressed, and actions are driven to closure. This role is accountable for operational follow-through and escalation management rather than technical execution or business-process ownership. What You'll Do HCM Service Operations & Governance Establish and lead a recurring HCM operational governance cadence across supported vendors and service providers. Consolidate service health, risks, vendor commitments, decisions, corrective actions, and escalations into a single operational view. Develop operational reporting focused on service outcomes, accountability, emerging risks, and business impact. Facilitate governance forums and ensure actions and commitments are actively tracked through completion. Prepare and present operational reporting to leadership and stakeholders. AMS Service Accountability Govern Application Management Services (AMS) commitments and performance. Monitor: Service coverage Resource capacity Backlog aging Open defects Recurring incidents SLA attainment Problem management activities Corrective-action completion Validate vendor-reported metrics against operational performance data and agreed service-management standards. Partner with HCM stakeholders to identify service gaps and continuous improvement opportunities. Business-Critical Calendar & Service Readiness Coordinate vendor support readiness for: Payroll processing Time collection Benefits enrollment Open enrollment cycles Compensation planning cycles Year-end processing Major platform releases Ensure escalation procedures, support coverage models, and contingency plans are documented and operationally ready. Maintain awareness of critical HCM business calendars and coordinate vendor preparedness accordingly. Renewal & Contract Readiness Maintain an integrated contract and renewal calendar covering: Notice periods Auto-renewal provisions Licensing assumptions Service changes Renewal milestones Approval timelines Accountable stakeholders Lead HCM requirements and commercial-readiness coordination in partnership with Procurement and Legal. Coordinate renewal reviews with Procurement, Legal, Finance, HR, and Technology stakeholders. Support sourcing and commercial disc…