Sr Supply Chain Operations Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! *This role requires working on-site five days per week. Remote and hybrid work arrangements are not available for this position. T-Mobile is unable to sponsor a work visa for this role.* Job Overview The Sr. Supply Chain Operations Manager at T-Mobile leads complex, end-to-end network equipment supply chain operations, covering both forward flows (planning, inbound logistics, warehousing, staging/kitting, fulfillment, and deployment readiness) and reverse flows (returns, RMA coordination, repair/refurbishment, redeployment, and disposition). This role owns execution across multiple operational domains and third-party partners that support network build, upgrade, and maintenance activities. As a senior operational lead, the role independently manages high-impact issues, escalations, and risk mitigation across forward and reverse flows. The role also drives sustained improvements in service, cost-to-serve, inventory integrity, and asset utilization, while advancing the adoption of systems, tools, and scalable operating practices. Success is measured by reliable network readiness, reduced operational risk, and consistent delivery against SLA, cost, and quality targets. Job Responsibilities : Own execution across one or more aspects of network supply chain operations, ensuring integrated performance across planning, inbound logistics, warehousing, staging/kitting, fulfillment, critical spares readiness, returns, repair/refurbishment, redeployment, and disposition of network equipment. Provide senior operational ownership of third-party logistics, repair, and disposition partners. Govern performance at external facilities, drive SLA adherence, and resolve execution gaps across forward and reverse operations. Independently lead resolution of complex, cross-functional issues and escalations impacting network readiness, inventory accuracy, cycle time, cost, or service risk. Drive root-cause analysis and corrective/preventive actions. Drive continuous improvement in processes, vendor performance, and cost outcomes. Lead implementation and stabilization of new or enhanced systems and tools such as WMS/ERP integrations, asset tracking, and performance analytics, to improve visibility and control. Develop and present operational insights, risks, and improvement outcomes to senior leadership. Translate performance data into clear recommendations that support network and supply chain decisions. Lead and support short- and long-term initiatives, including special projects, onboarding of new suppliers or capabilities, and forward and reverse supply chain transformation efforts aligned to evolving network demand. Required Qualifications: Education & Experience: Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent 7-10 years managing supply chain operations including planning, materials management, and logistics in a large organization 4-7 years using data analytics tools for supply chain optimization and presenting insights to executive leadership Skills: Advanced Microsoft Excel Data Analysis Cross Fucntional Leadership Inventory Management Problem Solving Project Management Strategic Thinking Supply Chain Management (SCM) Vendor Management Preferred Qualifications: Education & Experience: Acceptable areas of study include Business, Supply Chain, Engineering, Industrial Management or related field 4-7 years of experience in vendor and third-party logistics management, including negoti…

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