Sr. Service Parts Quality Engineer

Utilizing Rivian processes based on industry standards from market leaders in automotive quality, the Service Part Quality Engineer (SPQE) will work directly with the parts, quality, field, production and Product Development teams to address non-conforming material concerns in the incoming receiving and shipping areas of the service network. Service Part Quality Engineers will research suspect population of non-conforming material, develop inspection criteria and procedures with estimated labor time, and follow-up with the service network to complete inspections in a timely manner. Dependent on the issue, the SPQEs will lead problem solving principles to establish clean points, corrective actions, and containment plans; as applicable, SPQEs will pursue chargeback for issues that are found to be supplier fault. This role requires cross-functional leadership to determine actions internal and external to Rivian This is an individual contributor role, and the position is located at Rivian Part Distribution Center in either Shepherdsville, KY., Carneys Point, NJ, or Haslet, TX Responds to the supplier quality issues by implementing containment actions and starting the initial problem-solving process. Follows up and holds suppliers accountable for completing root cause and preventative actions for containments, and supplier chargebacks as applicable Acts as onsite liaison for part quality issues, supplier visits, rework requirements for the Part Distribution Centers Leads cross-functional discussions effectively and efficiently to address suspect parts and associated corrective actions, providing visibility to affected parties Works with PDC teams to ensure proper communication of issues, execution, and accountability of service level agreements Has expertise in supply chain management, understanding supply and demand of needed products for the service network and escalates risks to affected teams Ensure key metrics are met and reports on achievement of targets as related to the PDC and service part quality requirements BS in Engineering, BA Supply Chain, or other relevant experience preferred 3-7 years of quality related experience or relevant logistics / manufacturing quality experience Proficiency in JIRA and 3DX tools (ENOVIA, CATIA) Demonstrates understanding of supplier proposed containments with ability to provide feedback to proposals for improvements Demonstrated knowledge of automotive quality processes and problem-solving methods Strong self-starter and works well being proactive Ability to work in a diverse and dynamic team environment Leads internal and external entities to support what's best for Rivian and its customers Able to pivot quickly and plan effectively to address evolving business needs Effective technical and professional communication skills to lead complex problem solving strategies Effective listening skills to determine actions and recommendations with global supply chain

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