Sr. Quality Assurance Manager

Senior Quality Assurance Manager Steel & O’Brien | DCC Manufacturing Lead quality across our manufacturing sites Reporting to the Vice President of Quality, the Senior Quality Assurance Manager leads quality assurance and compliance across supported data center cooling (DCC) fabrication and manufacturing sites. This hands-on role sets quality priorities and consistent standards, supports product conformity and customer satisfaction, and strengthens process controls and sustained performance. You’ll oversee quality systems, ISO 9001 readiness and maintenance, inspection standards, audits, and corrective and preventive action (CAPA). Working with Operations, Engineering, Supply Chain, and site Quality teams, you’ll build scalable programs, develop quality capabilities, and resolve complex or recurring issues. What you’ll do Set quality objectives and a roadmap across supported sites, including standards, owners, milestones, staffing recommendations, and success measures. Standardize receiving, in-process, and final inspection, testing, and calibration controls with Engineering and site Quality teams. Ensure acceptance criteria, sampling plans, and escalation rules address requirements and risk. Oversee nonconforming product controls, containment, segregation, disposition, and release. Resolve escalated issues through designated technical and approval authorities. Lead cross-site reviews of defects, scrap, rework, first-pass yield, customer complaints, and cost of poor quality. Set improvement priorities and verify sustained results. Partner with Operations and Engineering on new products, process changes, weld and fabrication controls, and production readiness to prevent quality failures before scale-up. Own quality system governance and standardization, including gap assessments, risk reviews, certification plans, and management review reporting. Maintain controls for document approval, revisions, change control, records, training, and competency evidence. Direct internal, customer, and certification audits. Assign qualified auditors to preserve objectivity and impartiality, and hold process owners accountable for closing findings effectively. Work with Engineering and functional owners to identify applicable standards, customer specifications, contractual obligations, and product-related regulatory requirements, and translate them into documented controls. Maintain applicable controls for material certifications, heat and lot traceability, weld procedures and qualification records, inspection and test results, and certificates of conformity. Lead escalated customer quality concerns and significant supplier issues. Coordinate containment, communication, recovery plans, investigations, and corrective action ownership. Establish supplier quality and documentation expectations with Supply Chain; support supplier qualification, performance reviews, and risk-based audits. Oversee customer quality packages and Production Part Approval Process (PPAP) submissions when required, ensuring records support acceptance and authorized product release. Own the CAPA framework and lead complex, recurring, or cross-site investigations. Set response priorities based on risk and customer impact; coordinate root cause analysis, corrective actions, due dates, and effectiveness checks. Apply Lean, Kaizen, process mapping, 5 Whys, and structured problem solving to prevent recurrence, reduce variation, and improve controls. Report systemic risks, overdue actions, trends, and resource needs to the Vice President of Quality. Lead cross-site quality programs and coach assigned Quality managers, engineers, technicians, inspectors, and process owners. Manage direct reports’ priorities, onboarding, development, performance, and succession planning; assess staffing and technical capability needs. Influence cross-functional leaders, resolve competing priorities, and present quality risks, trends, and recommendations to senior leade…

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