Sr. Process Specialist - Vendor Management (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. PROCESS SPECIALIST - VENDOR MANAGEMENT (STARLINK) Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world and bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Starlink Installer team is seeking a Vendor Manager to own the authorized installer network for their region — building durable partner relationships, holding vendors to performance, and driving the operating cadence that keeps installations on time and customers satisfied. This role will include some sourcing and partner onboarding, but the long-term focus is vendor management: developing installer partners, enforcing SLAs, owning quarterly regional budgets, and running a weekly metrics review that includes customer sentiment. The ideal candidate has a strong background working with service-providing vendors in consumer electronics, telecommunications, or technology, and a track record of building strategic channel partnerships — not just closing deals, but staying in the relationship and driving results after the ink is dry. Success will require systems thinking, commercial judgment, and excellent communication skills. This is a special opportunity to work at the cutting edge of satellite technologies with a world-class team focused on connecting the unconnected. RESPONSIBILITIES Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership Monitor partner service quality and ensure compliance with company standards and customer expectations Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels, requirements, schedules, and risks with clear ownership Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction Provide training and resources so partners can install product effectively and consistently Collaborate with cross-functional teams (sales, engineering, regulatory, business, planning, customer experience, and finance) BASIC QUALIFICATIONS Bachelor's degree in engineering, business, or a related discipline 5+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales 2+ years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers PREFERRED SKILLS AND EXPERIENCE: 7+ years of experience in vendor management, procurement/sourcing, supply chain, or channel partnerships, ideally in consumer electronics, telecommunications, or technology Demonstrated success holding vendors to SLAs and recovering underperforming partners Experience owning a P&L, regional budget, or similar commercial target Strong relationship-building skills with a proven ability to influence external partners and internal stakeholders Experience developing vendors or building sales/service channels in international or multi-region markets, …

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