Sr Portfolio Manager (R-00248)

Key Responsibilities Program & Delivery Management Provide executive oversight of programs, projects, and task orders within the assigned customer portfolio. Ensure projects are delivered on schedule, within budget, and in accordance with contractual scope and customer expectations. Establish/monitor project plans, milestones, staffing requirements, risks, dependencies, and corrective actions. Ensure contractual deliverables are complete, accurate, high quality, and submitted on time. Identify and escalate delivery, staffing, financial, or customer risks and drive issues through resolution. Foster and maintain strong working relationships with the customer leadership, serving as the primary program escalation point for the customer. Capture program successes and performance metrics in support of True Zero’s Business Development efforts. Personnel Management & First-Line Supervision Serve as the first-line supervisor for assigned employees , providing day-to-day leadership, coaching, guidance, and performance management. Oversee the performance management process, working with assigned employees to establish clear performance expectations and ensure individual goals align with project, account, customer, and organizational objectives. Conduct regular one-on-one meetings with assigned personnel to review performance, workload, professional development, engagement, and concerns. Complete employee performance evaluations and provide timely, constructive feedback and recognition. Identify professional development opportunities and support employee career growth, training, certifications, and advancement. Address employee performance or conduct issues promptly and consistently in coordination with HR and Delivery leadership. Review and approve employee timecards, leave requests, and other personnel actions in accordance with company policies and contractual requirements. Monitor employee utilization, workload, assignment status, and availability to ensure effective deployment of resources. Support employee retention by proactively identifying and addressing engagement, workload, career development, and assignment concerns. Participate in recruiting, interviewing, hiring, onboarding, assignment, promotion, and offboarding activities for resources supporting the account. Maintain regular communication with employees working at customer locations or in remote environments to ensure continued connection with company leadership and culture. Coordinate staffing transitions and succession planning to minimize disruption to customers and program delivery. Account Growth Develop and execute an account growth strategy for the assigned customer group. Identify opportunities to expand existing programs through additional scope, task orders, contract vehicles, and adjacent customer requirements. Establish and track account-level goals for revenue, backlog, funded work, and team/headcount growth . Partner with business development and capture teams to identify, qualify, shape, and pursue new opportunities. Maintain awareness of customer priorities, budgets, acquisition strategies, upcoming procurements, and competitive activity. Translate anticipated growth opportunities into staffing and recruiting forecasts to ensure resources are available to support expansion. Customer Relationship Management Serve as the primary, senior point of contact and trusted partner for key customer stakeholders. Develop and maintain relationships with government program leadership, contracting stakeholders, technical leaders, and other relevant customer personnel. Conduct regular customer engagement and account reviews to assess performance, priorities, risks, and future opportunities. Monitor customer satisfaction and proactively address performance concerns. Ensure the delivery organization understands evolving customer mission objectives and priorities. Balance customer requirements with responsibility for the professional development, performance, and well-…

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