Sr. Organizational Change Manager

Overview Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. The Supply Chain Product Management (SCPM) organization within CSCP lies at the heart of the effort to build the next generation Cloud. We’re an innovative and collaborative team of product and program managers transforming Microsoft’s Cloud and Devices Supply Chains. We design and build industry-leading systems, tools, and processes, embedding AI end to end for cutting-edge supply chain solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Lead and coordinate cross-functional technical transformation and change initiatives, translating strategy into practical plans that support adoption. Partner with engineering, product, business operations, User Acceptance Testing and Process/Lean teams to align requirements, validate solutions, and prepare teams for change. Incorporate user acceptance testing and stakeholder feedback into change plans, including communications, learning resources, readiness activities, and go-live recommendations. Use Lean principles and other continuous-improvement practices to simplify processes, improve operational effectiveness, and establish sustainable ways of working. Build alignment with leaders and stakeholders on priorities, scope, decisions, and desired outcomes while identifying and addressing potential risks. Assess stakeholder and organizational readiness and develop approaches tailored to the needs of different audiences, helping people successfully understand and adopt change. Develop meaningful measures of success and use telemetry, operational KPIs, and other relevant data to understand adoption and identify opportunities for improvement. Use AI-enabled tools, including Copilot, where appropriate to analyze information, synthesize insights, and develop relevant content that supports readiness and adoption. Promote responsible use of AI, combining data and AI-generated insights with operational expertise, context, and human judgment to support informed decision-making. Create clear dashboards, updates, and insights for leaders and other stakeholders that communicate adoption progress, process performance, outcomes, and potential risks. Manage multiple high-impact workstreams in an ambiguous, matrixed environment, escalating issues and driving timely outcomes. Qualifications Required Qualifications: Master's Degree in Supply Chain Management, Business, Engineering, or related field AND 4+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes OR Bachelor's Degree in Supply Chain Management, Business, Engineering, or related field AND 6+ years experienc…

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