Sr. Manager, System Repair Operations

Sr. Manager, System Repair Operations Date: Oct 12, 2026 Location: San Jose, California, United States Company: Super Micro Computer Job Req ID: 30486 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: The Sr. Manager, System Repair Operations lead and scales system repair and RMA operations for server, storage, and advanced computing hardware. This role is responsible for overall repair performance, including throughput, quality, turnaround time, capacity, cost, and customer commitments. The Sr. Manager provides leadership across repair and test operations, develops managers, supervisors, and technical teams, and establishes the processes, resources, and performance standards required to support business growth. The role partners closely with Engineering, Quality, Supply Chain, Manufacturing, Customer Support, and other cross-functional organizations to resolve complex technical and operational issues and continuously improve repair performance. Essential Duties and Responsibilities: Provide overall leadership for system repair, RMA, rework, and test operations from incoming diagnosis through repair, validation, and final disposition. Lead, develop, and manage repair managers, supervisors, leads, technicians, and supporting personnel to achieve operational and business objectives. Establish daily, weekly, and quarterly repair capacity, throughput, backlog, and turnaround-time targets. Own key operational metrics including repair turnaround time (TAT), throughput, first-pass yield, repair yield, scrap rate, repeat failure rate, productivity, backlog, and cost per unit. Develop staffing, shift, equipment, floor-space, and test-capacity plans based on forecasted repair volume and customer requirements. Drive operational strategies to increase repair capacity, improve productivity, reduce backlog, and support changing business demand. Lead root-cause analysis and corrective-action activities for recurring system, board, component, and process failures in partnership with Engineering and Quality. Establish escalation processes for complex, high-priority, aging, and customer-critical RMA units and ensure timely resolution. Partner with Supply Chain and Materials teams to ensure availability of spare parts, replacement components, FRUs, and repair materials required to maintain production flow. Drive continuous improvement initiatives focused on repair efficiency, workflow optimization, automation, test effectiveness, quality, and cost reduction. Establish and maintain standardized repair procedures, work instructions, troubleshooting guides, technical documentation, and training programs. Ensure compliance with ESD requirements, workplace safety standards, quality procedures, and applicable manufacturing and repair controls. Review repair failure data and trends to identify systemic hardware, manufacturing, supplier, or process issues and communicate findings to Engineering, Quality, and business leadership. Develop technician capability through structured training, skills assessment, certification, cross-training, and succession planning. Manage departmental headcount, overtime, equipment, tooling, and operating expenses within approved budgets. Support the implementation and optimization of ERP, MES, RMA, and repair-tracking systems to improve workflow visibility, traceability, and operational reporting. Establish dashboards and management reporting for repair output, backlog, aging, TAT, yield, quality, staffing…

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