Sr. Manager, Supply Chain

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD ! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS ! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! Position Overview: As the Sr Manager, Supply Chain, reporting to the Vice President, Supply Chain & Procurement, you will manage Caribou Coffee’s supply chain operations across transportation, distribution, and third-party logistics, ensuring reliable product availability across the restaurant network. You will execute strategies to optimize supply chain operations, enhancing efficiency, controlling costs, and supporting the company’s growth objectives. You will manage vendor and 3PL relationships, support contract negotiations and freight spend, monitor performance against key metrics, and develop the Supply Chain Analyst to advance Caribou’s mission and operational goals. Core Responsibilities: Supply Chain Network Design & Optimization: Manage the design and optimization of the supply chain network, including warehouse, distribution center selection, and outbound route design to support business goals. Accountable for negotiated freight rates and fees associated with the transportation and distribution network, owning relevant contracts and providing inputs for financial planning and annual operating plans. Ensure sufficient distribution center capacity across the network, including baseline storage, seasonal flexibility, and load leveling to meet business needs. Drive process improvements, and freight carrier consolidation, and local sourcing to enhance efficiency, reduce costs, and increase responsiveness. Collaborate with Finance, Sourcing, Product, Food Safety, Store Ops, USR, and Warehouse teams to align supply chain activities with overall business strategies, ensuring seamless integration across functions. Identify and mitigate risks within the supply chain, such as supply disruptions and compliance issues, and develop contingency plans to address potential disruptions. Financial Management: Identify annual savings targets and implement strategies to achieve cost savings while enhancing store-level profitability. Build and maintain strong relationships with supply chain vendors (e.g. 3PL, Transportation, Warehouse), negotiating favorable terms and ensuring adherence to quality and delivery standards. Support the development and execution of the supply chain plan that advances the company’s growth objectives, operational goals, and customer satisfaction targets. Leverage data analytics and key performance indicators (KPIs) to monitor supply chain performance, make informed decisions, and drive continuous improvement. Third-Party Logistics (3PL) Relationship Management: Oversee performance management for 3PL partners, focusing on metrics such as cost, on-time transportation, fill rates, distribution center accuracy, and shelf-life management. Conduct business reviews and lead the annual planning process with 3PL partners, aligning their objectives with Caribou’s supply chain strategies. Act as the primary point of contact for escalations and issue resolution, coordinating with cross-functional teams to ensure efficient operations. Transportation & Distribution Operations Management: Maintain accurate schedules for inbound, intra-network transfers, and outbound logistics, coordinating with internal and external partners as needed. Manage logistics for new store openings, including scheduling deliveries, updating order schedules, and coordinating with Franchisees and 3PL partners. Oversee permanent, temporary and holiday scheduling processes, ensuring seamless adjustments to meet fluctuating demands. Represent transportation and distribution in cross-functional, collaborat…

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