Sr Manager, Signature Experiences

External Description: Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. Why Join Us Career Growth: Advance your career with opportunities for leadership and personal development. Culture of Excellence: Be part of a supportive team that values your input and encourages innovation. Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs. Total Rewards Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page. A Day In The Life The Senior Manager of Experiences, under the leadership of the Director, Signature Experiences, leads the planning and delivery of high-impact meetings, events, incentive programs, and signature experiences for Gulf States Toyota, The Friedkin Group, and affiliated companies. This role translates the Director's experiential vision into disciplined execution, develops the Experiences team, and ensures programs consistently deliver exceptional hospitality, brand expression, operational rigor, and measurable business value. The Senior Manager serves as a senior partner to business leaders and as an escalation point for complex programs, budgets, vendors, and guest-experience decisions. As a Sr Mgr, Experiences you will: Lead, coach, and develop Experience Managers, Consultants, Planners, Specialists, and/or contract resources, establishing clear expectations for quality, accountability, collaboration, and service. Partner with the Director, Signature Experiences to translate creative vision, business objectives, and brand strategy into executable program plans, production approaches, service standards, and team priorities. Oversee a portfolio of complex corporate meetings, incentive travel programs, executive engagements, dealer experiences, and signature events from discovery and concept development through onsite execution and post-event evaluation. Establish and manage an ROI measurement approach for events and experiences, evaluating program investment against business objectives, attendee engagement, relationship impact, and other defined outcomes; use insights to inform future program decisions and resource allocation. Guide stakeholder discovery, proposal development, experience design, budgets, timelines, staffing plans, and executive presentations for high-profile programs. Provide governance for venue sourcing, site inspections, vendor selection, contracting, destination management companies, production partners, transportation, food and beverage, entertainment, and other event services. Ensure consistent white-glove attendee and VIP experiences across registration, travel, arrivals, hospitality, gifting, program activities, departures, and issue resolution. Own portfolio-level financial discipline, including forecasting, event budgets, approvals, invoice reconciliation, deposits, credits, internal billing, and reporting; identify opportunities to improve value without compromising the guest experience. Lead cross-functional coordination with Marketing, Communications, Executive Leadership, Operations, Finance, Risk, Security, Procurement, agencies, and external partners. Anticipate program and operational risks, establish escalation plans, and provide decisive onsite leadership when conditio…

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