Sr. Manager, Operations

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 35,000 crew members who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every crew member believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! POSITION SUMMARY: The Senior Manager, Distribution Operations will be responsible for planning, coordinating, and executing the total building workflow. This role will be a hands-on facilitator of operational efficiency at Five Below, including daily staffing and planning responsibilities. In addition to strategic planning, this role will have responsibility for aiding problem-solving and helping the facility achieve its KPI targets across safety, quality, service, and cost. RESPONSIBILITIES: Serve as the ‘second-in-command’ to the Director of Operations (DO), partnering with Operational Leaders in the execution of daily workforce plans while monitoring achievement toward key metrics (cost, service, quality) Responsible for oversight of 2nd Shift operations and strategy, ensuring staffing and production are executed in alignment with daily productivity goals In partnership with Operations Leaders across the building, ensure daily labor sharing decisions are made quickly and efficiently in support of rapidly changing priorities, while raising any operational concerns to the DO Partner with Director of Operations on operational changes impacting the facility that directly affect the crew member experience (closing early, hours reductions, etc.) Lead pre-shift planning discussions with operations leaders in advance of the next working day to ensure service and cost objectives can be achieved Partner with the DO to evaluate and update the facility labor plan throughout the year, including daily, weekly, monthly maintenance of the Labor Plan In partnership with the DO, and HR, provide performance feedback in the support of development plans for Managers and Supervisors in the facility and across the Distribution network Serve as the site POC in the execution of special projects, or enterprise-wide initiatives requiring external partnership across the business, translating business requirements into operational recommendations Create cross-training plans to ensure the building is balanced across work types and able to respond to quickly daily and weekly changes in product mix worked In partnership with the local EH&S leader, lead post-accident safety reviews, while partnering to remain proactive on required trainings and certifications for crew members QUALIFICATIONS: Bachelor's degree or equivalent in business administration, industrial engineering, operations engineering, mechanical engineering, supply chain or equivalent experience 10+ years of experience in a multi-shift distribution/warehouse/fulfillment center Flexible with a multiple-shift operation based on business needs. Must be relocatable Preferred Qualifications: Ability to work with cross-functional partners including Allocations, Finance, Analytics, Transportation and Network Planning Experience creating staffing plans in a dynamic business environment Experience working with temp agencies and monitoring temp effectiveness Lean and continuous improvement with experience leading projects to completion. Prior experience within a large-sized warehouse Ability to communicate effectively with all levels of employees. Ability to analyze information effectively and consistently. Ability to complete assignments within established ti…

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