Sr Manager, Airport Performance Management

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job Responsible for providing leadership and problem-solving focus to turn execution in a complex hub environment. This job is a member of the Airports Team within the Customer Experience group. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Senior Manager Turn Excellence is responsible for driving improved turn execution (T0) across the airport Leverage data, dashboard, and automated reports to provide meaningful and actionable analysis of turn performance. Develops dashboards and reports to identify areas of opportunities Develop and implement strategies for sustained operational improvements Oversee Airport Operations Business Partners performance, such as aircraft cleaning and passenger assist services Drive cross-function initiatives to improve T0 and secondary metrics performance, collaborating with internal and external stakeholders such as Business Partners, Regional, Flight, In Flight, Tech Ops, Network Planning, IOC, Union leadership, and Airport leadership Provide close collaboration with Headquarters Customer Experience, Technology, and Ops Support teams to support change management and continuous improvement Reviews and analyzes reports, dashboards, and turn data to identify areas of performance opportunities, supporting planning and execution functions Provides reports to station senior leadership on secondary metric and T0 performance, including action plans and opportunities for improvement Evaluates current processes across the airport turn process to identify opportunities for improvements Provides leadership and support to leaders outside their direct span of care All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor’s degree or equivalent experience/training 7+ years prior relevant experience Must be able to hold an Airport SIDA badge including Customs clearance Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook Experience working in complex, fast-paced environments with multiple deliverables and stakeholders Preferred Qualifications- Education & Prior Job Experience Airport operations experience, focused on hub operations. 4+ years of operational leadership experience Experience managing business partner performance. Experience with Excel modeling and PowerPoint presentation development Experience leveraging data visualization tools such as Tableau and PowerBi Skills, Licenses & Certifications Strong leadership skills and strategic business acumen Demonstrated ability to influence senior leaders, work independently with minimal supervision, manage shifting priorities, constant change, demands and timelines and lead large scale projects Ability to work rotating shifts including weekends and holidays as needed Exceptional verbal and written communication skills with the ability to interact effectively with employees at all levels of the organization Ability to analyze data for trends and performance opportunities Ability to manage management, non-management, and contract labor Ability to concurrently handle multiple responsibilities Excellent creative thinking and problem-solving skills What you'll get Feel free to t…

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