Sr. Logistics Claim Coordinator

Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: The Logistics Claims team, part of the Global Supply Chain organization, drives timely and accurate resolution of customer deductions, shortages, shipment delivery exceptions, and reverse logistics activities, including returns, credits and product disposition. The team investigates cases, validates and analysis supporting evidence, and aligns resolutions to internal disposition guidelines, customer routing guides, service agreements, and carrier contractual obligations. The team also manages carrier claims to recover financial loss when applicable. Success in this role requires close collaboration with Customer Fulfillment, Customer Finance, Outbound Transportation, DC Inventory teams, Security, Legal Counsel, Global Procurement and external service providers such as Ryder (Transportation partner), Carriers, customers, insurance companies and police agencies. Through these partnerships, the team works to resolve issues efficiently, mitigate financial risk, and protect Mattel's interests. Job Description The Opportunity: The Senior Claims Coordinator manages an assigned portfolio of carrier and service providers and is responsible for investigating transportation service issues and resolving customer deductions, shortages, shipment delivery exceptions, and reverse logistics outcomes. The role develops and maintains working relationships with assigned carriers to support timely issue identification, evidence collection, corrective action, and carrier claims resolution to recover financial loss when applicable. The role executes reverse logistics disposition activities within established policies, documented procedures and approval limits established by the Supervisor, Logistics Claims or Sr. Manager of Transportation and provides disposition recommendations when escalation is required. The role performs liability assessment determines appropriate disposition coding and documents supporting evidence and rationale to enable Customer Finance resolution actions. This role ensures all case documentation complies with internal disposition guidelines, customer routing guides, service agreements, and carrier contractual obligations. The role prioritizes and manages a high-volume caseload to meet customer credit terms, contractual service expectations and statute-of-limitation requirements, to minimize financial exposure risk. What Your Impact Will Be: III. What Your Impact Will Be: 1. Deductions / Shortages ($65M Annual Department Exposure) LTL Shipper Load and Count (SLC) – Collaborate with all LTL carriers, Distribution Center Operations, Inventory, and Transportation teams to investigate pallet discrepancies, validate shipment integrity, and ensure carrier liability is maintained for each shipment in accordance with contractual terms. This would include but not limited to investigating and analyzing all shipments loaded on a trailer to identify the root cause of shortages or discrepancies Own end-to-end investigation of customer deductions and shortages by validating shipping, receiving and delivery documentation and determining financial liability to support Customer Finance resolution actions. Apply customer routing guides, service agreements, carrier contracts and internal disposition guidelines to determine and document defensible claim outcomes (e.g., dispute, deny, accept, or partial approval) supported by complete evidence. Maintain…

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