Sr. Director, Support Operations - 4

Description The Director of Hardware Operations provides strategic and operational leadership for Infor’s hardware business. The role owns the end-to-end flow from order intake through procurement, inventory, warehousing, configuration, fulfillment, logistics, warranty and returns, and product lifecycle execution. A Typical Day in the Life Includes: Setting order accuracy and service-level controls, manages backlog and escalations, and runs planning, procurement, inventory, and reverse logistics. Manage OEM, contract manufacturer, and carrier relationships through scorecards and corrective-action discipline. Own budgets, inventory reserves, freight cost, trade compliance, and supply continuity risk, and they build and develop the team. Ensures customer and internal requirements are translated into accurate, timely, and cost-effective hardware delivery. Collaborating cross-functionally with Sales, Customer Success, Support, Finance, Legal, Product Management, and Professional Services, while also partnering with external manufacturers, distributors, and logistics providers. Support complex domestic and international deployments. Basic Qualifications: Experience with progressive hardware operations or supply chain. Experience leading teams, vendors, and budgets. Demonstrated experience managing and achieving key operational KPIs, including order accuracy, on-time delivery, inventory accuracy, supplier performance, fulfillment cost savings, and audit compliance. Preferred Qualifications: Experience includes point-of-sale or edge hardware, global multi-region fulfillment. Certifications such as APICS, CSCMP, CPSM, Lean Six Sigma, or PMP. On Site ( Nashua, NH) About Infor About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equ…

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