Sr. Director of Operations - ITAD

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition, with a focus on data-bearing devices from the client to the cloud. Sprout is headquartered in Charlotte, NC, with additional operations near Sacramento, Dallas, and Boston, and provides IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions. Since our founding as an electronic waste startup in a Duke University dorm room in 2014, we have grown at an average rate of more than 66% per year. By adhering to our three values (One Sprout, Deliver Excellence, and Integrity Matters), we move at #SproutSpeed to become the emerging leader in our industry. We are execution-obsessed, compliance-driven, and always improving through Lean and 5S. Learn more at www.sproutup.com. **Willing to Relocate ** Must have ITAD or Similar Industry experience General Description The Senior Director of Operations owns Sprout's core ITAD business end to end: receiving, serialization, data sanitization, test and triage, refurbish/resell, de-manufacturing, recycling, and pack/ship. This is the second-in-command role in Sprout Operations, reporting to the VP of Operations and acting on the VP's behalf across the core business. The role is based in Garland, TX, and leads the two Garland facilities through an Operations Manager at each site, while directing core-business execution across all Sprout sites through their Facility Managers. The Operations Managers run the floor; the Senior Director sets direction, owns results, and removes constraints. Success means Garland runs to plan every day while the Senior Director still has time for strategy, capacity, margin, and transformation across the network. The Senior Director is accountable for production fundamentals (quality, cost, and units), SOW and SLA attainment, contribution margin, and conformity with R2v3, ISO 9001, ISO 14001, ISO 45001, and OSHA requirements. They lead facility transformation projects, including process improvements, asset deployments, and new capabilities, and partner closely with Compliance/QEHS, Engineering, Client Success, Sales, and Finance. Data Center Depot and AI-enabled server processing (Velerity Compute) are outside this role's scope and remain with the VP of Operations. Because Velerity Compute shares the Garland footprint, the Senior Director co-owns shared-site priorities with that team: space, dock, labor, safety, and security. Key Responsibilities Time splits roughly evenly between running the two Garland facilities and leading the core business across the network. Garland Site Leadership (Both Facilities) Be on the floor in both Garland facilities daily; run Gemba walks and join key huddles to see flow, quality, and safety firsthand. Own Garland's daily and weekly production plan with the two Operations Managers: inbound schedule, WIP, units, turn time, and outbound commitments. Review Garland performance every day (units, quality, labor hours, backlog, aging) and step in the same shift when a site is off plan. Balance labor, equipment, and volume between the two buildings to protect SLAs and keep both sites loaded. Complete the build-out and ramp of the Wood Drive facility: layout, equipment, staffing, and transfer of volume between buildings. Own Garland facilities, EHS, and physical security: maintenance, housekeeping, 5S, access control, incident response, and landlord and vendor relationships. Coordinate shared-site priorities with the Velerity Compute team at Garland: dock time, floor space, shared labor, and security zones. Host client visits, audits, and certification assessments at Garland as the site's senior leader. Own Garland staffing: hiring plan, onboarding, training matrix, and supervisor development. Strategy and Business Leadership Act as second-in-command to the VP of Operations; r…

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