Sr Customer Care Performance Analyst

Requisition ID: 40363 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes. Here’s to crafting careers and creating new legacies. Crafted Highlights In the role of Senior Customer Care Performance Analyst working in Milwaukee, WI you will be part of the Supply Chain Digital Enablement team. You will effectively utilize information systems and business processes to develop, publish, and maintain key performance indicators, analytical capabilities, and data products that support our customer care program. You will work closely with the Director of Supply Chain Strategy, Customer Care Manager, and Supply Chain stakeholders to develop scorecards and dashboards to support the customer care program. You will analyse results to identify opportunities and provide recommendation for performance improvements. This position reports to the Director, Supply Chain Digital Enablement, and works closely with Manager, Supply Chain Performance Management, and works closely with our supply chain teams, as well as our cross functional partners throughout the organization. What You'll Be Brewing Lead and execute the department's 90-Day Plan, driving loss elimination initiatives, capability building, and long-term problem-solving efforts. Coach, mentor, and develop team members through daily management systems, skill development, technical mastery, and continuous improvement activities. Facilitate Daily Direction Setting (DDS) meetings and ensure timely execution of safety, quality, and operational priorities. Oversee critical utilities operations, ensuring safe, efficient, and reliable equipment performance while promoting best practices in asset care and maintenance management. Lead a team of talented employees by providing clear direction, consistent coaching, performance feedback, and development opportunities. Design, develop, and publish key performance indicators that monitor and guide the customer service improvement initiatives of our Supply Chain stakeholder partners. Implement analytics tools and data visualizations that provide clear, actionable insights into brewery, supply chain, and distributor performance metrics that support driving long term change, improved customer collaboration, and world class customer service. Lead initiatives to enhance the usability and functionality of reporting tools, acting as both a governance authority and a training resource for the extended Supply Chain community. Proactively engage with internal stakeholder teams to anticipate needs and deliver custom analytical support for special projects and strategic planning efforts. Use analytical tools to create insights and provide recommendations for improvement in performance metrics across Supply Chain while educating on the metrics and drivers behind the performance results.• Seeks ways to continuously improve Supply Chain execution results by partnering with key stakeholders to identify data gaps.• Develops strategies into action plans, sets priorities for others, exerts influence, and makes decisions within limited guidance on behalf of team. Key Ingredients 5+ years of experience in Analytics, with a focus on Supply Chain.• Bachelor’s degree in Data Analytics, Data Science, Information Systems, Business Operations, related field, or equivalent professional experience. Experience using visualization software such as Power BI or Tableau to transform complex data into clear, impactful business insights. Experience using Python, S…

View the full posting and apply