Sr. Assistant Director Facility Operations

Sr. Assistant Director Facility Operations Department of Campus Recreation Job Summary The Assistant Director of Facility Operations directs the daily operational management of the Facility Operations student staff and manages the departmental communication between Connect2 Facility Management Software and Campus Recreation. Responsible for assisting in the management of the departmental scheduling and inventory management software (Connect2) and managing all recreational facility bookings through the Fusion Portal (Active Illini). Facility Operations Supervision (40%) 1. Administer a comprehensive Facility Operations program/team. In conjunction with the Assistant Director of Fitness and Wellness Programs, develop and implement training materials to educate student staff on the purpose of each type of fitness equipment and how to assist patrons with using them safely. Communicate regularly with patrons regarding current Campus Rec events, facility hours, programs, services and facility policies via direct email and other marketing efforts to enhance overall member satisfaction. Under the direction of the Associate Director of Member Services, Assessment, and Student Development establish staffing goals and implement strategic plans to meet established goals. Under the direction of the Associate Director of Member Services, Assessment, and Student Development, assess patron facility policy adherence and make recommendations as needed. Develop training materials for all patron facing student staff to educate student staff on facility related policies which must be enforced by all student staff and are pertinent to all patrons. 2.. Manage the hiring, training, supervising and evaluating Facility Operations Staff including: Graduate hourly program lead, Student Coordinators, Building Managers, Facility Supervisors, and Facility Assistants. Determine staffing needs and hire qualified candidates based upon certifications, experience, skills and ability to contribute to the diverse needs of the University of Illinois and Campus Recreation Ensure that employees are well-versed in Campus Recreation policies and procedures. Ensure that employees are well-versed in University of Illinois and Campus Recreation business practices. Provide oversight of personnel evaluation via random shift audits and observations from professional and leadership staff resulting in feedback and corrective actions as appropriate. Develop content for and ensure the administration of monthly FA and FS meetings. Prioritize tasks and assign/delegate duties to part-time employees In conjunction with the Senior Assistant Director of Member Services, provide student development to student-staff; this includes the development and implementation of training. Serve as primary point of contact for student facility operations employees. Establish training materials, manuals, and activities for all member services student employees, including Graduate Hourly Program Lead, Program Area Assistants, Facility Supervisors, and Facility Assistants 3. Provide updates to the Evening Member Services Coordinator on all Facility Operations student staff-related expectations. Provide updates and feedback for the bookings management plan to ensure minimal disruption to campus recreation activities. 4. Collaborate with the Fitness/Member Services teams to ensure all ARC and CRCE student staff are aware of operational changes, updates, and expectations and can work effectively as a team. 5. In conjunction with the Risk Management and SATech, streamline the use and implementation of Connect2 software and webtools report forms. 6. Under the direction of the Associate Director of Member Services, Assessment, and Student Development, provide recommendations for the department’s student development model as it pertains to facility operations. 7. Recruit, hire, train, and manage a Graduate hourly program lead for facility operations whose responsibilities are to assist with hiring, tra…

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