Sr Analyst, Systems - EDI
Family DollarCandidates must be authorized to work in the United States without the need for current or future visa sponsorship. This position is for full-time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center. We handle relocation for anyone interested outside of the Hampton Roads, VA area General Summary: Senior Systems Analyst – EDI will be accountable for maintaining the business processes and systems impacting the EDI technology landscape such as EDI maps, trading-partner configurations, routing, business processes or workflows, and production integrations using an enterprise B2B/EDI platform. This person will work across Family Dollar divisions to ensure the highest level of data integrity in all EDI systems. Principal Duties & Responsibilities: Accountable for administration, maintenance, monitoring, and operational oversight of assigned software applications Lead resolution of incidents - Assess business impact, capture relevant identifiers and timestamps, reproduce or isolate the failure, coordinate responders, restore service, validate downstream recovery, and document the outcome, and engage other IT teams and vendors as needed Mentor and provide guidance to system analysts to perform various application maintenance activities Lead a team of vendor partners to ensure the business reported issues are handled within the Service Level Agreements Make decisions to apply suitable changes in production systems to help business perform their functions Research and troubleshoot end-to-end business flows rather than a single application screen Monitor and support interfaces among software systems Use SQL and available application/reporting tools to validate data, investigate transaction state, reconcile records, and support root-cause analysis. Identify recurring incident patterns and convert them into problem records, monitoring improvements, automation opportunities, knowledge articles, runbooks, or permanent corrective actions by engaging other IT teams and vendors as needed Follow established change controls for any production data correction or remediation Use ServiceNow or a comparable ITSM platform for incident, request, problem, change, knowledge, and service-level processes as applicable Create and maintain technical support documentation, troubleshooting guides, dependency maps, operational procedures, and end-user knowledge that improve first-time resolution and reduce repeat support demand Support application changes, releases, upgrades, configuration changes, and project transitions into operations. Validate support readiness, monitoring, documentation, rollback expectations, and post-change stability Participate in Disaster Recovery and IT Business Continuity activities and help maintain operational readiness for business-critical supply chain services Meet technical and business SLAs and participate in an on-call rotation supporting a 24/7 multi-site distribution environment, including heightened support during peak retail periods. Position Requirements: 5+ years of experience in leading application maintenance activities including administering, maintaining, or troubleshooting production applications in a Senior Systems Analyst, or comparable role 5+ years of hands-on EDI/B2B integration experience, including production support and development or configuration responsibilities in a transaction-heavy enterprise environment; strong working knowledge of ANSI X12; and practical experience interpreting and troubleshooting envelopes, segments, loops, qualifiers, control numbers, and acknowledgements Hands-on experience creating or maintaining EDI maps, trading-partner configurations, routing, business processes or workflows, and production integrations using an enterprise B2B/EDI platform; demonstrated ability to trace transactions end to end across partner data, transport, mapping or transformation, platform processing, orchestration, and downstream applications Demonstrated troubleshooting abil…