Sr. Analyst, Customer Demand Planning
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Position Summary The Sr. Analyst, Customer Facing Demand Planning sits within the demand planning organization, part of the Supply Chain Inventory Planning team and serves as the primary owner of customer–level demand execution for assigned accounts. This role reports to the Director of Customer Facing Demand Planning. They execute the customer-specific demand remit for the assigned accounts, managing inventory positioning, and service levels at the account level, while capturing and qualifying inbound demand signals including new product launches, and translating that customer intelligence back into the consensus planning process. Key Responsibilities Customer Demand Execution Maintain the customer portfolio for assigned accounts, managing formulary changes, product switches, and customer-specific inventory positions to ensure the customer-product data feeding into demand planning accurately reflects current program commitments and account relationships. Own sequestration for assigned accounts, creating and maintaining inventory buckets, assigning the correct customer accounts to each program, and coordinating with DC inventory teams to move product and discontinue sequestered item numbers as needed. Execute customer-specific award switch management for assigned accounts, updating the demand signal, adjusting the forecast for outgoing items, loading anticipated demand for incoming items, and coordinating with key stakeholders to confirm timing before transitions go live. Manage new customer onboarding for assigned accounts, including tracking, analysis, inventory builds, allocation planning, coverage reporting, SL queries, and omit analysis to ensure readiness for go-live. Manage customer-facing calls and relationships within the context of customer demand for assigned accounts, handling ad-hoc inquiries, SL questions, and contractual requirement tracking to ensure compliance and customer satisfaction. Demand Signal Intake & Translation Capture and qualify demand intelligence from assigned accounts, translating customer-specific signals including new product launches, promotional activity, program changes, and account-level shifts into structured forecast inputs, operational rules, and purchasing inputs that are consumable by the consensus demand planning team. Monitor and manage upstream demand inputs for assigned accounts, including program changes, new launch items, promotional activity, and customer-specific shifts, ensuring they are captured proactively and reflected in the plan before they create a supply risk. Own the handoff of enriched demand signal inputs from assigned accounts to the consensus demand planning team, ensuring inputs are complete, documented, and delivered on time within the monthly planning cycle. Maintain an active working relationship with the consensus demand planning team, ensuring demand signal inputs for assigned accounts are understood, accepted, and incorporated into the consensus forecast without delays or misalignment. Service Level Reporting & Analytics Create, publish, and monitor service level reports for assigned accounts, provisioning SL tracking metrics and ensuring that performance data is accurate, timely, and actionable for both internal planning teams and customer-facing stakeholders. Conduct root cause analysis on service level escalations for assigned accounts, identify…