SR ACCOUNT MANAGER - HYBRID - CHARLOTTE, NC
FoodbuyWho is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary of the world's largest contract foodservice company (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group- which is the world’s largest contract food and support services provider. Why Foodbuy? We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment. Additionally, we follow a value system called People FIRST , which stands for F lexibility, I nclusion, R esults, S ustainability and T ransparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates. Job Summary This is a customer facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. Target accounts are small to mid-size. VENDOR SETUP & NEW-OPENING SUPPORT Process all vendor-setup requests in MyAdmin. Issue formal setup requests to vendors, and conduct follow-ups with vendors as needed to ensure new accounts are established and accessible in MyOrders (if applicable). For large openings, participate in Compass Strategic Project Calls as needed to identify vendors that are critical for opening, and ensure teams submit MyAdmin requests appropriately. BUYSMART & PURCHASING ESCALATION Manage BuySmart issues that remain unresolved after the standard case process, including recurring issues affecting multiple units. Escalate issues to Category and Distribution Teams and coordinate resolution with vendors. Support manual escalation paths where BuySmart access is unavailable (Krafted and Google Bay Area). FIELD SUPPORT & KNOWLEDGE ROUTING Serve as the field support point-of-contact for purchasing questions. Establish and share resources as inquiries warrant, and route specialized requests to the correct internal functional owner. OPERATIONAL COORDINATION & EMERGENCY RESPONSE Coordinate/manage a regular meeting cadence with key distribution partners to stay close on issue resolution, new openings, special projects, or forecasts needed. Own the emergency-response champion role for Account Management. Serve as a liaison to Foodbuy Communications as Emergency Response communications are triggered. REQUIREMENTS Bachelor’s degree or equivalent work experience required. 5+ years’ experience in account management or customer success Effective written & verbal communication skills Project Management skills / experience Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions. Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required. Up to 30% Travel Annually Apply to Foodbuy today! Foodbuy is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Foodbuy are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity…