Specialist, Logistics, Maintenance and Repair

Position Summary: The Maintenance and Repair Specialist has a direct line of focus on the tracking, evaluating and coordinating the repairs for all MSC Canada damaged containers. This position holds an important responsibility to ensure asset velocity, support inventory accuracy and ensure our containers compliant prior to utilization. Level of Responsibility Enhanced task complexity and accountability to customer. Enhanced autonomy in role, contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff. Key Tasks Handle Import/Export freight files from A to Z. Overseeing the daily management of the Maintenance and Repair (M&R) process. Coordinating with repair partners, depots and internal stakeholders for: Stock analysis and tracking of damaged inventory to ensure accurate inventory levels and visibility. Forecasting, repositioning and M&R planning demand. Rate negotiation, rate maintenance, estimate approvals, and invoicing/cost/P&L analysis Monitoring repair quality, turnaround metrics, quality check visits, and repair documentation. Following up on responsible parties and the cost recovery process. Coordinating with Risk Prevention for complex customer-related cases and emergency repairs. Preparing and delivering weekly and monthly reports to stakeholders. Documenting and executing M&R processes through appropriate MSC systems. Tracking Service Level Agreements and communicating updates to the Vendor Management team. Identifying process improvements and/or potential cost savings in daily operations. Skills / Experience: All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike. 3-5 Experience in Logistics (Intermodal - Asset/Inventory Management) 3-5 years’ experience. Experience with containerized cargo movement, min experience of 3 years. Optimization and analytical skills Process oriented Proactive nature Creative solutions, outside of the box thinker Computer Skills: Excel (advanced), Power BI and Access (an asset) Strong communication skills; English (advanced), French an asset Customer Service Focus: Strives to provide a memorable customer service experience to every customer every time; uses a genuine, friendly approach, consistent in every situation; highly developed sense of integrity and understanding of their role, i.e. representing MSC to the customer and consistently acts accordingly Ability to multi-task: Can proceed and accomplish tasks while monitoring phones and emails as well as ticketing in a timely manner. Strong written and verbal communication skills: Can communicate in a concise professional manner, using correct grammar and syntax, using positive language consistently to convey negative messages; demonstrate empathy for the customer in their communication. Organizational Skills: Can prioritize large workflow, and manage their time effectively, ensuring a seamless and frictionless process, approaching problems logically and with demonstrated good judgment. Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion, advocating for each customer both internally and externally; keeping a friendly connection with the customer to assure them they are a priority. Attention to detail while working quickly and under pressure: Can maintain both the quality and the productivity standards, ensuring accuracy, correctness and speed are maintained when deadlines are not flexible. Bilingualism: English, written and spoken, additional languages are an asset Computer Skills: Excel (advanced), Power BI and Access (an asset) Creative solutions: Outside of the box thinker Proven ability to work under pressure, creativity and proactiveness. Proven efficiency in performing tasks and absorbing knowledge and processes quickly. Op…

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