Specialist, Home Delivery – Food Access

Ballard Food Bank’s mission is to bring food and hope to our neighbors because there can be enough for everyone. To achieve our mission, we provide access to nutritious foods through our grocery model food bank, Kindness Café, and Community Resource Hub, which encompasses financial resources, referral, and mail services that support self-sufficiency. We also advocate for food equity and justice. Our home, which opened in October 2021, serves as a Hub for Hope as it brings together food, services, and community partners in a one-stop shop. The Ballard Food Bank actively strives to be an anti-racist organization and promotes the values of diversity, equity, and inclusion in its work. Position summary: The Home Delivery Food Access Specialist is a key part of the Food Access Team and oversees the Ballard Food Bank’s Home Delivery program, a service that provides food access for community members who are unable to visit our Community Market. This position manages logistics for weekly food deliveries to over 500 households, trains and supervises volunteers, builds supportive relationships with clients, and uses their feedback to develop the program. This position assures grocery deliveries meet the dietary restrictions, medical diets, and cultural needs of our community, while upholding food safety standards. Responsibilities: Program (40%) Coordinate the packing and delivery of over 500 weekly household grocery orders Serve as the primary Ballard Food Bank contact for clients and staff for the Home Delivery program Accurately track client participation in both Excel and PantrySoft databases Ensure that clients in home delivery are aware of supportive services offered by our Resource Hub on a regular recurring basis Equitably distribute resources and ensure food safety standards are being prioritize throughout the program Develop program in line with Strategic Goals, working in collaboration with the Food Access Team Communications (30%) Provide excellent customer service and supportive relationships with clients to assure quality service and client dignity Develop and distribute annual client survey to receive direct feedback on service Build and maintain relationships with housing providers, social service agencies, community organizations, transportation partners, and other external partners that intersect with program Volunteer Management (30%) Manage recruitment, training and retention of over 100 volunteers to support the Home Delivery Program, partnering with Volunteer Operations and Food Access Team to ensure adequate coverage, effective training, and meaningful volunteer experiences Use volunteer management software to organize and schedule volunteers Qualifications: 1-3 years of experience working in nonprofit programming, food distribution, community-based services, logistics, public health, human services, or a related field Demonstrated experience coordinating programs, volunteers, partnerships, and operational workflows efficiently and effectively Experience building productive relationships with community organizations, housing providers, social service agencies, or other external partners. Experience working with clients from varied backgrounds including class, race, ethnicity, ability, religion, and age Strong organizational, communication, and problem-solving skills Proficiency with Microsoft Office, databases, scheduling tools, and program-tracking systems Ability to manage multiple priorities, respond to changing community needs, and maintain effective operations in a fast-paced environment Valid Washington State driver’s license with an acceptable driving record and the ability to operate organizational vehicles as required WA State Food Handler’s Permit and demonstrated understanding of food safety practices Demonstrated commitment to Ballard Food Bank’s mission, values, equity principles, and reducing barriers to nutritious food with dignity and respect. Proficiency in Spa…

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