Specialist, Hardware Operations – Pandora CloudCover
SiriusXMResponsibilities: Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. Pandora Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. Pandora provides consumers with a uniquely-personalized music and podcast listening experience with its proprietary Music Genome Project® and Podcast Genome Project® technology. Pandora is available through its mobile app, the web, and integrations with more than 2,000 connected products. How you’ll make an impact: The Specialist, Hardware Operations plays a key role in supporting customer onboarding and operational fulfillment for CloudCover hardware solutions. This role owns the day-to-day provisioning, quality control, inventory tracking, and fulfillment of CloudBox devices while helping optimize operational workflows as the business scales. What you’ll do: Hardware Fulfillment & Operations Own the day-to-day fulfillment lifecycle for CloudBox hardware orders, including provisioning, quality assurance, packaging, shipment coordination, and order validation Generate UPS shipping labels, tracking information, and shipment documentation to support accurate and timely customer deliveries Coordinate daily outbound shipments and help troubleshoot shipping, delivery, or return issues as needed Prioritize and manage fulfillment queues to support customer onboarding timelines and operational needs Configure, test, and link CloudBox devices within internal systems to ensure accurate deployment and functionality Verify accuracy across customer orders, shipment details, tracking information, and hardware assignments Support high-volume fulfillment operations while maintaining accuracy and delivery timelines Inventory Management & Operational Support Maintain inventory accuracy across hardware, accessories, replacement devices, and operational supplies Monitor inventory levels and support forecasting efforts to help ensure hardware availability as onboarding volume scales Process returned hardware, evaluate devices for reuse, and manage RMA/return workflows Maintain operational documentation, inventory records, SOPs, and fulfillment procedures related to CloudBox operations Identify operational bottlenecks and recommend workflow improvements to increase efficiency and scalability Manufacturing & Hardware QA Support Perform repeatable QA testing on CloudBox devices, cables, ports, and related hardware Coordinate with engineering and manufacturing partners to support hardware testing, firmware validation, deployment readiness, and new hardware builds Assist with managing test hardware, troubleshooting device-related issues, and supporting ongoing hardware quality assurance efforts Assist with testing and operational support for future hardware initiatives and device rollouts as needed Cross-Functional Coordination Partner closely with Billing, Sales, Support, Operations, and other internal teams to execute customer orders and special fulfillment requests Communicate proactively regarding order timelines, operational issues…