Specialist, Dispatch

Hometowne-COC Dispatch Specialist Brockport, NY Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve. Position Overview The Dispatch Specialist is responsible for customer order acceptance and lead dispatching activities within the Wholesale & Commercial fuels division. Additionally, they are responsible for managing inventories at certain company and customer locations and ensuring that these locations always have supply continuity. They will also participate in some product purchasing when needed to maintain supply and/or reduce purchase costs versus other available sources. They will provide weekly reporting of their activities to the Senior Director of Wholesale Fuels. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits! Benefits Overview Family first atmosphere Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k Competitive Total Compensation Plans with 401k match Paid time off in your first year Team first environment Paid Gym Memberships Remote work in select roles Monthly teambuilding exercises Everyday Pay if needed Flexible Schedules to attend family events Professional Training Advancement opportunities Leadership Training Essential Job Functions Perform lead dispatch duties for external customers in the commercial/wholesale and dealer divisions, as well as for internal customers minuteman food stores and bulk plant operations Monitor the dispatch phone and fuel order e-mail inbox Monday-Friday 7am-5pm, as well as participating in a weekend dispatch rotation with two other team members, receiving calls, text, and e-mail customer orders. Enter and dispatch all fuel orders thru the companies dispatch system: Same Day orders Inventory management Bids Sales Communicate the status of new and existing orders to sales reps and to customers who may be requesting such information Update and maintain current contact lists for all carrier contact information Provide same day sourcing for all same day loads and also provide backup sources as needed by carriers who have run into product allocation issues In backup situations, find and secure spot purchases below the lowest available cost on any days when such opportunities are available (predominantly on days when the futures market is flat or down) Maintain good working relationships with our book of carriers and use those relationships to learn about new potential suppliers and or customer opportunities Successful management of inventory levels at all corporate bulk plants, and certain transport, dealer and corporate operated c-stores. As a backup, to real-time dispatch functions, this role will process setup requests for new carriers, or carriers in new markets, with all applicable suppliers and follow up through confirmation of completion Complete all paperwork needed to setup COC within the carrier’s system and collect all paperwork from the carrier needed to setup them up in our system. Continuously update the master terminal/carrier spreadsheet, including all supplier/terminal/carrier combinations with current loading codes Monitor carriers to ensure that the correct sources are lifted and that splits or other ancillary charges are warranted, and billback for any cost increases incurred by COC due to failure to lift the correct source and/or unwarranted ancillary charges Report any carrier errors/issues to the Supply & Distribut…

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