Solutions Architect
CiscoThe application window is expected to close on: 11/17/2026TheService Supply Chain IT Analyst will partner with global Service Operations, Logistics, Depot Repair, and Engineering teams to compose, implement, and optimize scalable enterprise IT solutions. This role translates sophisticated aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements that drive operational efficiency, visibility, and SLA attainment. Key Responsibilities Solution Design& System Configuration Translate business requirements into comprehensive functional compose, solution architectures, and user journeys across the global Service Supply Chain footprint. Compose and configure service supply chain applications, systems, and platforms supportingOrder Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements. Be responsible for the definition of end-to-end service lifecycle flows—including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment. Business Process Optimization Analyze end-to-end service supply chain, reverse logistics, and repair operations to identify process bottlenecks, cycle-time gaps, and automation opportunities. Recommend industry standard processes, workflow automations, and scalable system capabilities to improve operational efficiency and service level agreement (SLA) performance. Implementation& Enhancements Lead functional configurations, end-to-end test execution (System Integration Testing [SIT] andUser Acceptance Testing [UAT]), cutover planning, and production releases. Conduct cross-system impact analyses, define regression test suites, and support global rollouts. Multi-Functional Collaboration Partner closely with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, and IT engineering teams to deliver unified E2E capabilities. Collaborate with enterprise architects, software engineering squads, and integration specialists to validate technical feasibility, API contracts, and architecture alignment. Production Support& Operational Perfection Triage sophisticated functional and operational issues, perform structuredRoot Cause Analysis (RCA), and drive permanent corrective actions. Handle production incident queues and operational issues to ensure high platform availability and strict SLA compliance. Documentation& Governance Author clear user stories, functional requirement documents (FRDs/FDDs), acceptance criteria, system interaction diagrams, and test scenarios. Develop and maintain system configuration guides, business process maps, and Standard Operating Procedures (SOPs). Ensure strict compliance with enterprise IT controls, information security policies, audit standards, and formal change governance. Data, Telemetry& Reporting Guide data validation, master data governance, and data reconciliation activities across disparate supply chain platforms. Partner with Data& Analytics teams to define data models, operational telemetry, and executive reporting dashboards for critical Service Supply Chain important metrics (e.g., RMA turnaround time, depot yield, inventory velocity, carrier on-time delivery, warranty recovery). Qualifications Minimum Qualifications Education& Experience: Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or related field with5+ years of relevant experience (or Master’s degree with2+ years of experience). Core Functional Expertise: 5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supportingService Supply Chain, Reverse Logistics, Aftermarket Services, or Enterprise SCM platforms. Strong functional understanding of core aftermarket workflows: Return Merchandise Authorization (RMA), warranty/contract entitlement, depot repair operations, parts replenishment, scrap/harvest disposition, and rever…