SmartTag Specialist - Transportation Department

Summary Serve as the district's primary subject matter expert for the SMART tag student transportation management system. Responsible for the administration, operation, maintenance, and technical support of SMART tag hardware and software, including system troubleshooting, equipment installation, data integration, and reporting accuracy. Provide districtwide technical assistance, training, and guidance to transportation personnel, campus staff, and parents. Independently identify and resolve system-related issues, coordinate technical solutions, and support continuous improvements to ensure the reliability, accuracy, and effectiveness of the system. ESSENTIAL DUTIES AND RESPONSIBILITIES System Administration and Technical Support Administer, maintain, and troubleshoot SMART tag hardware and software to ensure proper system functionality and reliability. Coordinate, and assist with the installation, configuration, maintenance, and replacement of SMART tag hardware and related equipment. Manage data integration between Transfinder and SMART tag to ensure accurate transportation routes and student assignments. Independently identify, investigate, and resolve technical and system-related issues, coordinating with technology vendors as necessary. Monitor system performance, identify opportunities for improvement, and implement solutions to support efficient and reliable operations. Data Management and Reporting Manage data integration between Transfinder and SMART tag, ensuring accurate transportation routes, student assignments, and system information. Monitor and maintain SMART tag data integrity, identify and resolve discrepancies, and ensure accurate student ridership records. Maintain, review, and validate system data necessary to support monthly SHARS Medicaid reporting and Texas Education Agency (TEA) student ridership reporting. Student Identification and Equipment Management Oversee the issuance, replacement, and management of student RFID badges to ensure accurate student identification and ridership tracking. Maintain an accurate inventory of district-owned SMART tag hardware, equipment, and supplies, including tracking equipment assignments, replacements, and maintenance needs. Coordinate the ordering, distribution, and replenishment of SMART tag supplies and equipment to support uninterrupted system operations. Training and District Wide Support Serve as the primary point of contact for SMART tag inquiries, providing technical assistance and customer service to transportation personnel, campus administrators, district staff, parents, and community members. Administer and support the SMART tag Parent App, assisting users with system access, functionality, and troubleshooting. Provide training and ongoing technical guidance to campus administrators, bus drivers, and bus aides regarding SMART tag software, tablets, student badging procedures, and system functionality. Develop and maintain training documentation and records related to SMART tag system usage and procedures Transportation and Departmental Support Operate school buses and district white fleet vehicles as needed to support transportation operations. Maintain a valid Class B Commercial Driver's License (CDL) with School Bus and Passenger endorsements and a Texas School Bus Driver Certification Card. Meet applicable DOT medical certification and drug and alcohol testing requirements. Provide operational and administrative support to the Transportation Department and Director of Transportation as assigned. Perform other related duties as assigned to support the efficient operation of the Transportation Department. SUPERVISOR RESPONSIBILITIES None QUALIFICATIONS To perform this job successfully, an individual must possess the technical knowledge, problem-solving abilities, and organizational skills necessary to effectively administer, maintain, and support the district's SMART tag system. The individual must be able to perform each essential duty satisfactorily, e…

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