Small Business Loan Operations Specialist

Base Compensation Range:

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus and some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining pay, we consider various factors including, but not limited to, skills and experience.

POSITION SUMMARY: Administers the Bank’s Small Business Lending program, ensuring efficient and accurate processing and risk-managed growth of scored loan products. Focuses on delivering frictionless application and customer onboarding experience through workflow optimization and leveraging technology. Partners with Retail Banking leadership to align small business lending functions with strategic goals for portfolio growth and profitability.

PRINCIPAL RESPONSIBILITIES:

• Administers the end-to-end processing, underwriting, and closing for scored small business loans, ensuring accurate documentation, timely turnaround and compliance with applicable policies.
• Assists applicants with incomplete forms, researches inquiries and resolves issues. Partners with retail sales leaders to optimize pipeline conversion.
• Monitors performance of scored loan portfolio. Manages renewals and modifications to maintain credit quality and customer satisfaction.
• Manages the LOS vendor relationship and related solution providers and teams with IT to implement roadmap enhancements for scalability and automation.
• Identifies and recommends workflow improvements to reduce friction and improve efficiency for customers and internal teams.
• Collaborates with Marketing on campaigns to drive small business acquisition.
• Maintains small business loan policies and credit parameters to balance growth with prudent risk management.
• Serves as the subject matter expert and intermediary for SBA programs, ensuring adherence to regulatory requirements.

NOTE: This position description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned by management.

REQUIRED SKILLS: Excellent communication, organizational and analytical skills. In-depth knowledge of operations in small business lending and the banking industry. Skilled in adopting and leveraging technologies to enhance efficiency, communication, and task management. Ability to meet designated deadlines while remaining flexible to changing environments.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Work is generally performed in an office environment, with frequent interruptions. Ability to stay in a stationary position, operate a computer, move inside the workplace and exchange information. This position is eligible for a hybrid work arrangement in accordance with Webster Five’s Remote Work Policy.

MINIMUM EDUCATION: Associates Degree in business or equivalent work experience.

MINIMUM PRIOR EXPERIENCE: 4 years’ related experience in banking or loan operations.

Webster Five is an equal opportunity employer. We are committed to fostering and championing a culture of inclusion, equity, and diversity. Accommodations are available for applicants with disabilities.