Site Director

Job Title: Site Director Job Number: JO-2610-11429 Location (City, State): Brownsburg, IN Employee Group: Regular Shift: Day Travel: 0% Site Name: Indianapolis Fulfillment Center Is Remote Eligible: No Pay: $119,100.00 - $202,500.00 per year Site Director Role Summary: The Site Director oversees Paxon’s fulfillment center in Brownsburg, Indiana, and acts as the business owner responsible for site performance across operational excellence, financial outcomes, client satisfaction, safety, compliance, facility maintenance, scalability, and employee engagement. The role leads and directs site operations to achieve key business objectives, owns fulfillment client P&Ls and EBIT, and drives a high-performing, inclusive work environment for associates. Paxon is the pre-eminent B2C and B2B eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Responsibilities: Financial & Operational Leadership Owns site‑level financial performance by developing the annual budget, to include EBIT, margin defense, and cost management. Establishes and enforces site‑level financial controls, including vendor spend oversight, PO approvals, and cost governance. Partners with Finance to validate labor, automation, and operating cost assumptions. Review and follow up on production, efficiency, cost, and inventory accuracy results, ensuring corrective actions are implemented. Maintain operational ownership of all site processes, systems, and controls required to meet service, cost, safety, and compliance objectives. Interact with senior management, providing updates and solutions related to business performance and operational risk. Continuous Improvement & Performance Drive, develop, and lead continuous improvement initiatives aligned with yearly improvement targets. Build and sustain a culture of continuous improvement through execution of Lean / Six Sigma methodologies. Balance safety, quality, delivery, and cost across highly variable volume environments. Client & Network Leadership Ensure client-specific SOPs, KPIs, and service commitments are implemented and audited for compliance. Lead site execution for new client onboardings, transitions, and exits. Drives client satisfaction by owning end-to-end execution of client service commitments and leading operational recovery during performance degradation. Collaborate with other Radial teams to support best practice sharing and drive network-wide improvement. Site Safety, Compliance & Risk (Explicit SQDCP Ownership) Own site safety performance as a core pillar of operational excellence, including workplace safety programs, incident prevention, OSHA compliance, safety training, and corrective action management. Own overall facility maintenance strategy and execution, including preventative maintenance programs, building systems reliability, vendor oversight, and timely resolution of infrastructure issues to ensure a safe, compliant, and operationally efficient site. Ensure the facility remains in compliance with all federal, state, and local ordinances, laws, regulations, and Radial policies/practices. Serve as site owner for regulatory audits and business continuity planning. Act as site Incident Commander during major incidents, coordinating response, communication, and recovery efforts. People Leadership & Employee Engagement Develop talent and site succession plans to ensure leadership continuity and bench strength. Provide direction, coaching, and support for direct reports to ensure productivity, quality, and professional development objectives are met. Lead employee engagement initiatives to foster a healthy, inclusive, and high performing work environment. Ensure regular associate communication and feedback mechanisms, including site town halls and roundtable discussions. Drive high levels of employee engagement by celebrating success and partn…

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