SI Originals | eCommerce Operations Manager & Account Manager

About Opportunity Something Inked is seeking an experienced eCommerce Operations & Account Manager to strengthen our operational systems and processes while providing dedicated, hands-on management of SI Originals, our rapidly growing licensed merchandise brand. The initial priority will be to establish clear workflows, reliable reporting, effective inventory management, and clear ownership of operational responsibilities to support efficient day-to-day execution and the brand’s continued growth. Purpose Of the Role Own day-to-day operations for SI Originals, ensuring products are ready for sale, inventory availability and replenishment are proactively managed, and each order follows the appropriate fulfillment process. Establish clear ownership of outstanding action items, coordinate follow-through across teams, and drive timely completion. Key Responsibilities 1. Inventory Planning and Replenishment Review SKU - level sales, inventory, committed stock, backorders, lead times, and demand trends. Identify shortages, excess inventory, and replenishment requirements; recommend purchasing quantities and timing. Coordinate approved purchases and confirm receipts and availability in the appropriate inventory systems. Establish weekly replenishment and inventory health reviews, including exceptions and follow-up ownership. 2. Product and Online-Store Readiness Coordinate approved item setup: product attributes, SKUs, UPCs, artwork, costs, prices, and inventory records. Verify readiness across product data, ERP/inventory, and online sales channels before launch. Work with e-Commerce and web services team on product additions, updates, store availability, and customer-facing accuracy. Track missing dependencies and correct data rather than allowing incomplete product records to become downstream problems. 3. Order and Fulfillment Management Maintain reliable visibility into every open SI Originals order and its fulfillment method: stocked inventory, production/replenishment, or drop ship. Monitor order entry, stock allocation, vendor commitments, receiving, fulfillment, shipment, and tracking exceptions. Ensure the team responsible executes each transaction, and unresolved issues receive timely follow-up. Distinguish between a status update and evidence that the intended transaction occurred. 4. Cross-Functional Accountability and Project Management Own the daily operating cadence for the SI Originals Asana project: required fields, current statuses, assignees, due dates, blockers, and recorded decisions. Coordinate Sales, Licensing, Product Creation, Purchasing, Inventory, Production, eCommerce, and Fulfillment. Escalate stalled decisions, missing information, and commitments at risk; follow through until outcomes are verified. Delegate routine project administration to designate support resources where appropriate while retaining decision ownership. 5. Reporting, Analytics, and Financial Discipline Work with Power BI consultant, to establish SI Originals reporting comparable to existing managed-store reviews. Define required views for sales, sell-through, stock levels, weeks of supply, committed inventory, purchasing, order status, and margins. Turn data into actionable recommendations, obtain relevant approvals, and track completed decisions. Understand the impact of purchasing, excess stock, pricing, freight, and fulfillment choices on financial performance. Required Qualifications: Demonstrated responsibility for inventory-driven ecommerce, retail, merchandising, or account operation; Order management and replenishment knowledge; Strong analytical and operational judgment; Cross-functional follow-through; Ability to make systems and project records trustworthy; and Clear communication and constructive escalation. Preferred Qualifications: Shopify or comparable ecommerce platform; ERP/WMS/OMS familiarity; Excel and business intelligence; Asana or similar work management; Product catalog/PIM tools such as Plytix; and

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