Shop Manager – Bloomingdale's Century City

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it's our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that's built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way. As a Jenni Kayne Concession Shop Manager , your primary responsibilities include the following: As the Bloomingdale's Shop Manager at Jenni Kayne, you will lead the day-to-day operations, sales performance, and client experience of our concession within Bloomingdale's. You will be responsible for driving revenue, developing a high-performing team, maintaining brand standards, and building strong partnerships with Bloomingdale's leadership and associates. This role requires a hands-on leader who embodies the Jenni Kayne brand, delivers an elevated client experience, and drives business results within a department store environment. Role & Responsibilities As the Bloomingdale's Shop Manager, your primary responsibilities include the following: Sales & Client Experience Drive concession sales performance by achieving or exceeding sales goals, KPIs, and business objectives. Deliver an exceptional, personalized client experience that reflects the Jenni Kayne brand and service standards. Lead by example on the sales floor, demonstrating strong selling, styling, and relationship-building skills. Build and maintain an active client book through personalized outreach, follow-up, and clienteling initiatives. Partner with Bloomingdale's associates and department leadership to increase brand awareness, client engagement, and sales opportunities. Leverage Bloomingdale's clienteling tools, including B-Connected, to strengthen client relationships and drive repeat business. Team Leadership & Development Lead, coach, and develop concession team members to achieve individual and collective sales goals. Foster a positive, collaborative, and results-driven team environment aligned with Jenni Kayne's values. Provide ongoing performance feedback, product education, and selling support to strengthen team capabilities. Partner with Retail Sales leadership and Bloomingdale's management on staffing, scheduling, and business coverage needs. Ensure team members consistently demonstrate brand knowledge, professionalism, and elevated service standards. Lead by example in maximizing productivity during downtime through client outreach, merchandising, and operational support. Store Operations & Inventory Management Oversee daily concession operations, ensuring compliance with Jenni Kayne and Bloomingdale's policies, procedures, and operational standards. Maintain organized stockrooms, accurate inventory records, and efficient shipment, replenishment, and transfer processes. Oversee stock associate responsibilities, ensuring operational tasks are completed accurately and on time. Conduct weekly cycle counts, monitor inventory discrepancies, and report shrink or loss in accordance with company procedures. Partner with Buying, Planning, and Allocation teams to communicate product needs, inventory opportunities, and assortment feedback. Ensure accurate execution of point-of-sale transactions, returns, exchanges, and other customer service processes using Bloomingdale's systems. Visual Merchandising & Brand Presentation Maintain the concession's visual presentation in alignment with Jenni Kayne's merchandising standards and brand aesthetic. Execute seasonal floor sets, product launches, and merchandising updates in partnership with Jenni Kayne and Bloomingdale's visual teams. Identify opportunities for enhanced brand visibility, including mannequin placement, product features, and promotional presentations. Provide regular visual updates, including photographs and feedback, to Retail Sales leader…

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