Shop Dispatch/Foreman - Dispatch de Service

The Service Dispatcher plays a key role in the daily operations and overall efficiency of our powersports dealership's Service Department. Working closely with the Service Manager, Service Advisors, Technicians, and Parts Department, the Service Dispatcher is responsible for coordinating and distributing work orders, managing technician workloads, monitoring repair progress, and ensuring that jobs are completed efficiently and within established timelines. The ideal candidate is highly organized, proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced dealership environment. Key Responsibilities1. Workshop Scheduling & Dispatching Assign and distribute repair orders to technicians based on skill level, qualifications, availability, and workload. Establish daily work priorities in collaboration with the Service Manager and Service Advisors. Monitor the workshop schedule to maximize technician productivity and efficiency. Ensure an appropriate balance of work among technicians. Adjust assignments and priorities throughout the day to accommodate emergencies, delays, additional repairs, and unexpected situations. Ensure technicians have a clear understanding of assigned jobs and expected completion timelines. Coordinate the flow of work to minimize downtime between jobs. 2. Repair Order Management Review work orders before dispatching to ensure required information, customer concerns, and job instructions are clearly documented. Verify that necessary parts and accessories are available before scheduling work whenever possible. Track the status and progress of all active repair orders. Monitor estimated repair times versus actual time spent. Identify work orders that are delayed, incomplete, or awaiting parts or authorization. Follow up with technicians to ensure work orders are progressing according to schedule. Ensure completed work orders are returned promptly for final processing and customer communication. Maintain accurate and up-to-date repair order statuses in the dealership management system. 3. Technician Productivity & Workshop Efficiency Monitor technician workloads, available hours, and job completion rates. Help maximize billable hours while maintaining high standards of workmanship and safety. Identify bottlenecks, scheduling conflicts, and productivity issues. Reduce unnecessary technician downtime caused by missing parts, incomplete information, or inefficient scheduling. Track work in progress (WIP) and help prevent repair orders from remaining open unnecessarily. Communicate recurring productivity challenges to the Service Manager. Support continuous improvements to workshop processes and overall department performance. 4. Internal Communication & Coordination Act as the primary communication link between the workshop, Service Advisors, and Parts Department regarding job progress. Provide regular updates on repair status, delays, additional work requirements, and estimated completion times. Immediately communicate any issues that may affect promised delivery dates. Coordinate with the Parts Department regarding backorders, special orders, and parts availability. Ensure technicians receive necessary information and instructions before beginning work. Escalate technical concerns, scheduling issues, and operational challenges to the Service Manager. Participate in daily service meetings to review priorities, outstanding work, and workshop capacity. 5. Quality Control & Job Completion Ensure required repairs, inspections, maintenance, and installations have been completed before closing or advancing a work order. Coordinate final inspections and quality control procedures when applicable. Verify that additional work identified by technicians has been properly communicated and authorized before proceeding. Ensure all technician notes, labour entries, and required documentation are completed. Help coordinate vehicle movement between the workshop, storage areas, and delivery preparation. …

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