Shipping Supervisor —1st Shift
APR Supply Co.Who We Are: With 44 locations throughout Pennsylvania, New Jersey, Maryland, Delaware and West Virginia and over 500 teammates, APR Supply Co. is a premier full-service distributor of plumbing, HVAC and hydronic supplies. We seek talented, enthusiastic, and customer-focused individuals to join our team. Why You’ll Love Us: At APR Supply, we believe great work starts with strong relationships. As a family-owned distributor, we are committed to long-term growth—for our customers and our teammates. You will find meaningful work, opportunities to grow, modern tools that support your success, and a team that values accountability, excellence, and results. We offer competitive pay, strong benefits, and the stability of a company that invests in its people for the long haul. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more. Job Summary: The position is responsible for overseeing daily shipping operations and supporting drivers across the company by assisting with problem-solving, resolving operational issues, and staffing coverage. This role also maintains regulatory compliance, ensures safe, reliable, and customer-focused service, provides direct leadership, and promotes accountability across the shipping function. This is a 1st Shift position, and the days are Monday through Friday 7:00am - 5:00pm. What You’ll Do: Respond to customer concerns related to deliveries, pickups, service, or shipping accuracy. Investigate issues, coordinate timely resolutions, and communicate outcomes to the appropriate teams. Identify recurring service problems and recommend corrective actions. Teammate Leadership and Accountability Provide daily direction, coaching, and support to shipping teammates and drivers. Set clear expectations for safety, attendance, productivity, conduct, and customer service. Address performance or conduct concerns promptly and consistently. Document and administer disciplinary action in accordance with company policies and established procedures. DOT Compliance and Driver Safety Monitor Department of Transportation requirements and maintain required driver and vehicle documentation. Support compliance with hours-of-service, inspection, licensing, and other applicable requirements. Coordinate and deliver driver safety training, including onboarding, refresher training, and corrective coaching. Review safety incidents, trends, and follow up on corrective actions. Driver Coverage and Daily Operations Provide and coordinate driver coverage at all hub locations to maintain service levels during absences, peak demand, and schedule changes. Reassign routes, drivers, or resources as needed to support timely deliveries. Communicate coverage plans and operational changes to affected teammates and departments. Fleet and Equipment Management Assign vehicles and equipment based on route requirements, driver qualifications, availability, and operational needs. Monitor equipment condition and coordinate maintenance or repairs with the appropriate partners. Conduct and document vehicle-cleaning audits, communicate findings, and follow up on deficiencies. Geotab and Telematics Use Geotab and other telematics systems to monitor vehicle activity, driver behavior, route performance, and safety trends. Investigate exceptions or alerts and coach drivers when improvement is needed. Maintain accurate system assignments and provide relevant reporting to leadership. Pickup Requests Review, prioritize, and coordinate customer pickup requests. Assign pickup work based on route capacity, timing, equipment, and driver availability. Communicate status updates and resolve pickup-related issues promptly. Key Performance Indicators The Shipping Supervisor will be responsible for monitoring, reporting, and improving key performance indicators, including, but not limited to: Departure times On-time deliveries and time stops Incident tracking- Safety Rate Cost per stop Planned routing versus actu…