Shipping & Receiving Specialist at Antioch Warehouse

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment. Innate problem solvers who want to grow in a flexible, collaborative culture. Takes initiative, pushes boundaries, motivated to innovate. Individuals with a growth mindset who want to use their learning and relationship-building skills. Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The Shipping & Receiving Specialist is responsible for the fulfillment of orders for shipping the Company’s products and support materials, both directly and through a third-party warehouse to customers and field sales representatives. The Shipping & Receiving Specialist manages the receipt of the Company’s products and support materials from factories and suppliers and manages the reverse logistics receipts of Return Merchandise Authorizations (RMAs) and employee-returned equipment. What This Role Does: Ensures that all orders processed through the ClearCaptions shipping department and third-party warehouse are shipped in accordance with ClearCaptions and customer requirements in terms of labeling, quantity, packaging, and packaging integrity. Receives and unpacks goods. Checks receipts against waybills, packing slips, etc., and prepares discrepancy reports when needed. Determines packaging requirements. May pack goods in accordance with applicable specifications, equipment characteristics, transportation methods/options, and routes. Updates and maintains all incoming and outgoing shipment records within the Salesforce order management application. Coordinates the movement and management of returned and replacement materials using established shipping and receiving processes. Conducts, as necessary, searches to locate products “lost” within the system or shipment routing. Adjusts records to reflect the situation and takes steps to correct the cause of the lost product. Maintains a clean, neat, and orderly work area. Conducts operations in a manner that promotes safety. Performs other duties as assigned. What You Will Bring: A high school diploma or equivalent is required. Shipping and receiving experience with FedEx, UPS, and DHK is preferred. Excellent customer service skills and administrative experience. Ability to lift items weighing more than 50 pounds with assistance when necessary. Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results. Excellent verbal and written communication, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with dema…

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