Shipping & Receiving /Sales Associate

OVERVIEW At The Base Camp, we pride ourselves on being more than just a retail store; we're a hub for outdoor enthusiasts, adventurers, and families seeking quality gear and expertise for their outdoor pursuits. As a local, family-owned business, our mission extends beyond merely selling products; we aim to foster a community of like-minded individuals who share our passion for outdoor exploration and conservation. Our commitment to providing top-notch service, expert advice, and high-quality clothing, footwear, outdoor equipment and Montana gifts sets us apart in the outdoor retail landscape. JOB DESCRIPTION This position is responsible for managing daily shipping, receiving, inventory processing, and related administrative tasks while also serving as an active member of the sales team. The associate will coordinate incoming shipments with store leadership, maintain an organized back-of-house operation, accurately enter products into the inventory database, process warranty claims, and assist with invoice management and bookkeeping communication. Regular participation on the sales floor is a required part of this position, with responsibilities shifting based on store priorities, staffing needs, and seasonal fluctuations. KEY RESPONSIBILITIESShipping & Receiving Manage daily shipping and receiving tasks, ensuring every package is accounted for and processed efficiently and correctly.. Inspect and verify shipments for accuracy and quality, promptly addressing discrepancies with suppliers. Maintain accurate records of all shipping and receiving activities. Organize and process incoming inventory, ensuring products are properly tagged, priced, and ready for the sales floor. Maintain a clean, tidy, and organized backroom and receiving area, ensuring merchandise, packaging materials, supplies, and workspaces are properly maintained. Monitor office supply inventory and take responsibility for ordering supplies in a timely and cost-conscious manner. Inventory & Database Management Maintain accurate and up-to-date product information and inventory levels in the point-of-sale (POS) system. Accurately enter new products into the inventory database, including descriptions, SKUs, costs, retail prices, and other required details. Assist with seasonal physical inventory counts and accurate stocktaking procedures. Manage inventory transfers between locations to meet store needs. Work with the sales and merchandising teams to optimize inventory placement and accessibility. Work closely with the Helena Database Manager to ensure consistent protocols between locations and platforms. Bookkeeping & Invoice Management Communicate consistently and proactively with the bookkeeper to support accurate financial and inventory records. Assist with uploading, organizing, and processing vendor invoices in the appropriate systems. Confirm invoices are complete and accurately matched to received merchandise. Promptly flag invoice discrepancies, missing documentation, credits, and other issues for follow-up. Maintain organized documentation to support timely and accurate bookkeeping. Warranty Claims & Credit Memos Take ownership of processing and tracking warranty claims accurately, efficiently, and through resolution. Communicate with vendors, customers, bookkeeper and store leadership about claim status, documentation, credits, replacements, and resolutions. Maintain an accurate warranty database and resolve all warranty claims by the end of each month. Coordinate with bookkeeper and buyers to find solutions. Further discussion on when this position will take on ownership of all aspects of returns. Sales Floor & Customer Service Work regularly on the sales floor as a required part of the position, offering friendly service, product guidance, and sales assistance. Assist customers with product selection and questions, and help create a welcoming shopping experience. Operate the point of sale (POS) and help process transactions, returns, and exchanges. Supp…

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