Shipping & Receiving Coordinator

Southern Tier Logistics Shipping & Receiving Coordinator / Customer Service Representative (CSR) Location: Business Park, Horseheads, NY Schedule: Saturday - Monday Shift: 7:00 AM - 7:00 PM Pay Range: $16.50 - $21.50 per hour Benefits We offer a comprehensive benefits package, including medical, dental, and vision insurance, along with life and disability coverage. Employees are also eligible for paid vacation, sick leave, a 401(k) plan with a generous company match, performance-based bonus opportunities, and additional benefits. Our Mission At Southern Tier Logistics, our mission is to provide exceptional warehousing and transportation solutions while maintaining competitive pricing for our customers. We achieve this through the dedication, innovation, and commitment of our most valuable resource, our employees. When you join our team, you become part of a diverse and growing organization that values teamwork, recognizes hard work and dedication, embraces diversity, and supports continuous learning and career development. Position Summary The Shipping & Receiving Coordinator / CSR is responsible for maintaining daily communication with customers to ensure finished goods shipments meet all third-party requirements. This role also coordinates transportation providers, schedules shipments, and updates both company and customer systems through accurate inventory depletion and shipment processing. Key Responsibilities Communicate effectively with supervisors and team members to coordinate daily activities and priorities. Interact with customers and external vendors to provide excellent customer service and support. Maintain a clean, safe, and organized work area in accordance with 5S standards. Follow all Quality Management System policies and procedures. Coordinate outbound shipments to meet customer requirements and delivery schedules. Utilize the warehouse management system to schedule shipments accurately while adhering to FIFO practices. Communicate shipment delays or scheduling concerns to customers in a timely manner. Partner with warehouse personnel to fulfill customer orders and special requests. Ensure all shipment and inventory depletion processes are completed according to established procedures. Core Competencies Strong attention to detail Ability to perform effectively in a fast-paced environment Problem-solving and critical-thinking skills Customer-focused mindset Strong organizational abilities Effective verbal and written communication skills Qualifications High school diploma or GED required Ability to read, understand, and follow work instructions Self-motivated with the ability to work independently Proficiency with basic computer applications, including email and Microsoft Excel Ability to pass a drug screening and maintain a drug-free workplace Flexibility to work varying schedules based on customer and business needs Ability to maintain accuracy and efficiency in a fast-paced work environment Equal Employment Opportunity Statement Southern Tier Logistics is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, age, national origin, citizenship, disability, veteran status, genetic information, or any other status protected under applicable federal, state, or local laws.

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