Shipping & Receiving Clerk

Description: The Shipping & Receiving Clerk is responsible for the accurate and timely receipt, processing, organization, tracking, distribution, and shipment of packages and materials for the assigned client location. The position ensures incoming and outgoing shipments are properly identified, documented, routed, secured, and handled in accordance with established procedures. The Shipping & Receiving Clerk works closely with customers, carriers, and internal teams to support daily shipping and receiving operations, maintain accurate records, resolve routine delivery issues, and protect sensitive or confidential materials. The position requires strong customer service, attention to detail, organization, communication, and accountability. Responsibilities Include: Customer Service & Professional Conduct – Provide professional and respectful service to customers, client staff, visitors, carriers, and internal team members; respond to requests in a timely and appropriate manner; assist with mailing and shipping questions; communicate clearly and accurately; demonstrate ownership and follow-through; maintain a clean, professional appearance; and adapt work practices to site-specific workflows and operating requirements. Inbound Receiving & Inspection – Receive incoming shipments safely and securely; review labels, tracking information, package condition, shipping information, and available recipient details; identify intended recipients or departments; identify packages requiring special handling; and promptly organize received items for appropriate storage, routing, or delivery. Shipment Tracking & Documentation – Record shipment and tracking information accurately; maintain required shipping and receiving logs, records, and proof-of-delivery documentation; and maintain physical control and chain of custody while packages await processing, delivery, or carrier pickup. Package Organization & Distribution – Sort and organize packages by recipient, department, or delivery location; prepare packages for timely distribution; obtain or maintain proof of delivery when required; and verify package details before final delivery or carrier transfer. Research & Problem Resolution – Verify recipient or department information and research unclear recipient, address, or shipment details using approved resources. Identify and communicate delivery exceptions, damaged shipments, missing information, and other routine issues, escalating concerns to the appropriate supervisor or manager. Outbound Shipping – Prepare outgoing packages and materials according to documented shipping requirements; verify shipping addresses and required shipment information before release; apply required labels and accompanying documentation accurately and legibly; ensure labels are applied to the correct packages; organize outgoing shipments for designated carrier pickup or delivery; and confirm final handoff. Carrier Coordination – Interact professionally with delivery personnel and support accurate receipt and release of shipments in accordance with site procedures. Safety, Security & Special Handling – Safely handle packages, shipping materials, carts, and other job-related items; maintain organized work and storage areas; follow established procedures for sensitive, confidential, fragile, or otherwise special-handling materials; and protect sensitive or confidential information from unauthorized access. Other Duties – Perform additional duties and assignments as directed by management. Requirements: Qualifications High school diploma or equivalent. Previous experience in shipping and receiving, mailroom operations, package processing, logistics, warehouse support, customer service, or a related operational environment preferred. Ability to learn and follow Standard Operating Procedures (SOPs), client requirements, and site-specific workflows. Strong attention to detail and ability to maintain accuracy while mana…

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