Shipping & Packing Manager

Who We Are Founded in 1993, Logomark is a premier supplier of personalized gift and promotional products for the North American and global advertising specialty market. Providing more than 3,000 top-quality products in diverse categories, Logomark persistently reinvents the promotional products industry with exceptional product selections, innovative solutions, and unequaled customer support. Check us out @ www.Logomark.com. Position Summary The Shipping & Packing Manager is responsible for overseeing and managing all shipping and packing operations to ensure accurate, timely, and cost-effective fulfillment of customer orders. This role provides strategic and hands-on leadership to the shipping and packing teams, establishes operational standards, ensures compliance with safety and regulatory requirements, and collaborates cross-functionally to support business objectives. The Manager is accountable for team performance, process improvement, and continuous operational excellence. Essential Duties and Responsibilities Direct and manage all shipping and packing operations, including domestic and international shipments. Lead, coach, and develop shipping and packing supervisors, leads, and team members to achieve performance, quality, and productivity goals. Establish staffing plans, assign workloads, and manage schedules to meet daily and peak-volume operational demands. Collaborate closely with Customer Service, Production, Inventory, and Transportation partners to ensure seamless order fulfillment. Oversee shipment planning, carrier selection, and rate optimization to ensure cost-effective and on-time deliveries. Monitor shipment tracking, resolve delivery issues, and ensure accurate and timely communication regarding order status. Ensure accurate recordkeeping, including inventory scans, daily movement logs, audits, and reconciliation of shipping documentation. Develop, implement, and continuously improve shipping and packing processes, workflows, and standard operating procedures. Maintain a clean, organized, and audit-ready shipping and packing environment. Ensure compliance with all safety regulations, company policies, and applicable federal, state, and international shipping requirements. Foster strong relationships with carriers, vendors, and drivers to support reliable service levels. Analyze operational metrics and KPIs, prepare reports, and recommend improvements to leadership. Qualifications and Skills Minimum of 5–7 years of progressive experience in shipping, packing, or warehouse operations, including management-level responsibility. Demonstrated success managing teams, including performance management, coaching, and employee development. Strong working knowledge of carrier systems and shipping platforms (e.g., FedEx, UPS, ShipStation) and freight coordination. Solid understanding of inventory control, order fulfillment, and logistics best practices. Thorough knowledge of safety regulations, compliance standards, and secure workplace practices. Excellent organizational, analytical, and problem-solving skills. Strong written and verbal communication skills with the ability to interact effectively across all levels of the organization. Proven ability to manage multiple priorities in a fast-paced environment with a strong sense of urgency. Proficient with warehouse systems, scanning technology, and basic reporting tools. Ability to work independently while promoting teamwork and accountability. Physical Requirements Ability to lift and carry objects weighing up to 50 pounds, as required. Ability to stand and walk for extended periods within a warehouse environment. Frequent bending, stooping, reaching, and manual dexterity to manage inventory and equipment. Clear vision, with or without corrective lenses, to inspect products, labels, and documentation. Ability to hear and understand verbal instructions in a warehouse setting with ambient noise. Occasional climbing of ladders or stairs to access elevated storag…

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