Shipping Manager

Solutions 2GO Inc. Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you! Shipping Manager, Duties & Responsibilities The Shipping Manager will play a critical role in ensuring the smooth and efficient functioning of S2G’s daily operations and will be responsible for overseeing various operational activities to meet company goals and objectives. The primary focus will be on optimizing processes, managing resources, adhering to budgets, and fostering a culture of continuous improvement within the operations and warehouse teams. The successful candidate will demonstrate strong leadership skills, strategic thinking, and a hands-on approach to problem solving. Management & Leadership Lead, coach, and develop a team of supervisors, leads, and warehouse associates to achieve operational objectives and maintain a positive, accountable work environment Conduct regular performance reviews, coaching sessions, and development planning to support employee growth and succession readiness Promote a collaborative, inclusive, and safety-focused culture where employees feel valued, engaged, and empowered to contribute Ensure leadership team members are trained and compliant with company policies, customer requirements, and standard operating procedures (SOPs) Serve as the primary liaison between warehouse operations, sales operations and management leaders, providing updates on performance, challenges, and improvement opportunities Foster strong cross-functional relationships with internal departments, customers, carriers, and supply chain partners to support business objectives Process Excellence Lead continuous improvement initiatives focused on safety, service, productivity, quality, and cost performance Leverage operational dashboards, KPI reporting, and data analytics to identify trends, drive accountability, and support continuous improvement initiatives Develop, implement, and maintain standard operating procedures, training programs, and operational controls to ensure consistency and compliance Identify process improvement opportunities and implement solutions that enhance operational efficiency, order accuracy, and customer satisfaction Ensure operational processes align with customer-specific requirements, minimizing compliance issues and chargebacks Daily Operations Oversee daily shipping operations to ensure the accurate, timely, and compliant shipment of customer orders Coordinate customer release schedules and warehouse resources to meet service commitments and KPI targets Ensure shipment documentation, labeling, and inventory transactions are completed accurately and in accordance with customer and regulatory requirements Monitor workflow, labor allocation, and operational priorities to maximize productivity and service levels Investigate and resolve operational issues, shipment discrepancies, and service interruptions in a timely manner Maintain effective communication with customers, vendors, carriers, and internal stakeholders rega…

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