Shipping Manager

About Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
About Us
At The Ph
...
armacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Position Summary
The Shipping Manager owns end-to-end shipping and fulfillment execution across The Pharmacy Hub's Davie and Miami Gardens sites, running a 24/7 operation that ships temperature-sensitive, regulated pharmaceutical products to patients on tight, often same-day, delivery windows.
This is a builder's role, not a caretaker role. The person in this seat is expected to build and level up the shipping team — hiring, training, setting standards, and raising the performance bar of the staff already in place — while simultaneously replacing informal habits with documented SOPs, defined KPIs, and shift-over-shift accountability. Success means the operation runs to a standard, at every site, on every shift, whether or not the manager is on the floor.
The role carries real regulatory weight. Shipments are subject to FDA, DEA, DOT, and HIPAA requirements, move under validated cold chain conditions, and frequently involve inventory with short expiration dating that must be managed on a FEFO basis. The Shipping Manager owns carrier strategy and day-to-day carrier performance across FedEx, UPS, and our courier and regional partners, and is accountable for on-time delivery and cost per shipment.
This is a hands-on floor role, not a desk role. When volume spikes, a shift is short-staffed, or a cutoff is at risk, the Shipping Manager is expected to get on the forklift, work a pack station, or stage and load alongside the team until the work is done. Candidates who see that as beneath the title are not a fit for this seat.
This position reports directly to the Executive Head of Operations and directly manages shipping supervisors, shippers, packers, and runners across both locations. Team structure is expected to evolve as the shipping organization scales.
Core Responsibilities
Multi-Site, 24/7 Operations Leadership (~25%)
• Own daily shipping and fulfillment execution across the Davie and Miami Gardens locations, including nights and weekends, on a 24/7 coverage model
• Build and maintain shift schedules, coverage plans, and escalation paths so every shift has clear ownership and no site runs uncovered
• Ensure consistent execution site to site — the same process, the same standard, the same documentation regardless of location or shift
• Run daily and weekly operating rhythms (shift handoffs, huddles, performance reviews) that surface problems before they reach the customer
• Work the floor directly when the operation needs it — operate the forklift and pallet jack, pack and stage orders, and load trucks during volume spikes, staffing shortages, or at-risk cutoffs
Team Building, Development & Performance (~20%)
• Build the shipping team: recruit, hire, onboard, and train shippers, packers, runners, and supervisors
• Raise the standard of the existing team through structured training, certification on SOPs, clear performance expectations, and direct coaching
• Develop supervisors capable of running their own shifts independently, and create bench depth at every critical position
• Manage performance directly — recognize strong performers, address gaps quickly, and hold the team accountable to documented standards
SOPs, KPIs & Process Design (~15%)
• Write, implement, and maintain SO

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