Shipping & Logistics Supervisor

POSITION SUMMARY The Shipping & Logistics Supervisor role is responsible for overseeing the day-to-day execution of shipping, receiving, replenishment, inventory movement, and related logistics workflows across cruise, event, repair, return, and other operational support functions. This position helps ensure product and related materials are processed accurately, documented properly, shipped on time, and coordinated effectively to support operational efficiency, inventory control, and service execution. This role requires strong leadership, attention to detail, organization, follow-through, and the ability to manage multiple priorities in a fast-paced environment. The individual in this role works closely with leadership and cross-functional teams to supervise logistics staff, monitor workflow accuracy, resolve operational issues, support inventory movement, and help ensure shipping and receiving activity is completed consistently and efficiently. ESSENTIAL JOB RESPONSIBILITIES Shipping, Receiving & Replenishment Oversight · Oversee daily shipping, receiving, replenishment, offload, return, repair-related shipping, and related logistics activity to ensure work is completed accurately, securely, and on time. · Coordinate the preparation, packing, tagging, and shipment of jewelry, marketing materials, event support items, repairs, returns, and other outbound packages using approved domestic and international carriers as required. · Monitor inbound and outbound workflow, shipment deadlines, receiving windows, documentation requirements, and physical product handling to help reduce errors, delays, and missed handoffs. · Review high-priority, complex, or time-sensitive shipment needs and help ensure product, paperwork, labels, customs documents, and related materials are aligned before release. Team Supervision & Workflow Coordination · Supervise the day-to-day work of shipping, receiving, returns, and related logistics staff, providing direction, follow-up, and support to help ensure responsibilities are completed accurately and efficiently. · Assign or adjust daily priorities based on workload, deadlines, staffing coverage, and business needs, ensuring the team is aligned on what must be completed each day. · Train, coach, and support team members on shipping procedures, receiving workflows, documentation requirements, inventory handling, and operational expectations while reinforcing consistency and accountability. · Help monitor productivity, workflow gaps, and follow-through across the department, escalating performance concerns, repeated errors, or capacity issues to leadership as appropriate. Inventory Control, Documentation & Accuracy · Oversee inventory-related logistics activity, including product movement, replenishment tracking, offload verification, shipment reconciliation, and related system updates to maintain accurate records. · Review proprietary system entries, Excel trackers, shipping records, and supporting documentation for accuracy, completeness, and proper follow-through across the department. · Help ensure inventory counts, style numbers, package contents, shipment details, and supporting records are verified and documented correctly before and after movement of goods. · Support reconciliation efforts by researching discrepancies, coordinating follow-up, and helping resolve issues related to missing product, count variances, shipment errors, or incomplete records. Logistics Execution & Cross-Functional Coordination · Coordinate closely with leadership, customer service, merchandising, sales support, ecommerce, and other internal teams to ensure logistics activity supports broader operational and business needs. · Communicate shipment status, receiving issues, inventory concerns, delays, replenishment needs, and other logistics updates clearly and in a timely manner to the appropriate internal partners. · …

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