Shipping & Logistics Coordinator

3Z Brands / Brooklyn Bedding is a leader in mattress engineering, known for innovative technology, patented materials, and high-quality bedding products manufactured in-house. Our Glendale, Arizona facility is seeking a detail-oriented and customer-focused Shipping & Logistics Coordinator to support order processing, shipment coordination, and customer communication. Position Summary The Shipping & Logistics Coordinator serves as an important point of contact between customers, carriers, warehouse operations, and internal teams. This role is responsible for processing orders, maintaining accurate records, coordinating shipments, and providing exceptional customer service throughout the order fulfillment process. The ideal candidate enjoys helping customers, solving problems, and working in a fast-paced environment where accuracy, communication, and attention to detail are essential. Responsibilities Process customer orders accurately and efficiently. Respond to customer inquiries regarding orders, shipments, and delivery status. Communicate with customers, carriers, and internal teams to ensure timely order fulfillment. Track shipments and provide updates as needed. Prepare and maintain shipping documentation and records. Enter and update order, shipment, and customer information within company systems. Resolve order discrepancies and customer concerns in a professional and timely manner. Maintain accurate records and reports using Microsoft Excel and other business systems. Work closely with warehouse and transportation teams to support daily operations. Provide general administrative support and assist with special projects as needed. Qualifications Minimum 1 year of customer service, administrative, order processing, or related experience. Strong communication and interpersonal skills. Excellent attention to detail and data entry accuracy. Proficiency with Microsoft Office, including Excel, Outlook, and Word. Ability to multitask and prioritize in a fast-paced environment. Strong problem-solving and organizational skills. Experience with ERP systems such as NetSuite is a plus. Bilingual English/Spanish is a plus. What We're Looking For We're looking for someone who is customer-focused, organized, and comfortable communicating with a variety of people throughout the day. The ideal candidate takes pride in providing excellent service, maintaining accurate information, and helping ensure a smooth experience. Pay: $18.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have experience processing orders, maintaining records, or entering data into company systems? How comfortable are you working with Excel and entering large amounts of data accurately? Work Location: In person

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