Shipping Lead, Amazon Manufacturing Services

Amazon Manufacturing Services is an internal Amazon service specializing in the production of high-quality components through additive manufacturing (3D printing) CNC machining welding sheet metal fabrication powder coating and assembly. We serve design engineers product developers operations engineers and retail product concept testing teams across Amazon. About the Role
AMS seeks a Shipping Lea
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d to oversee outbound shipping operations and lead a team of shipping associates. You will ensure accurate timely delivery of manufactured products to customers and other Amazon facilities while managing daily shipping operations crating freight coordination and logistics planning. This role requires strong leadership skills attention to detail and the ability to balance operational execution with team development. Key job responsibilities
Shipping Operations Leadership
Lead and coordinate daily shipping operations to meet customer delivery commitments
Process and oversee outbound shipments according to standard operating procedures
Verify package contents weights and shipping labels for accuracy across all shipments
Manage shipping priorities and coordinate with production teams on order readiness
Coordinate with carriers freight forwarders and transportation providers to optimize delivery schedules and costs
Plan and execute freight shipments including LTL (less-than-truckload) and FTL (full-truckload) logistics
Use internal shipping systems to track document and report on shipment performance
Troubleshoot shipping issues and implement corrective actions
Crating and Packaging Operations
Oversee custom crating operations for large fragile or high-value manufactured components
Design and build crates to protect machined parts welded assemblies and 3D-printed items during transit
Select appropriate packaging materials and methods based on component size weight and fragility
Ensure proper bracing cushioning and securing of items within crates
Manage crating materials inventory and procurement
Perform quality checks on packaged and crated items before shipment
Logistics and Freight Management
Evaluate and select optimal shipping methods (parcel LTL FTL expedited) based on cost timeline and product requirements
Negotiate rates and service levels with freight carriers
Coordinate freight pickups and manage carrier relationships
Track freight shipments and proactively communicate delays or issues
Manage freight claims for damaged or lost shipments
Optimize shipping routes and consolidate shipments to reduce costs
Team Leadership and Development
Supervise and mentor shipping associates
Assign daily tasks and manage workload distribution
Conduct training on shipping procedures crating techniques safety protocols and equipment operation
Provide performance feedback and coaching to team members
Foster a culture of safety quality and continuous improvement
Quality and Safety Management
Maintain organized shipping/receiving areas and enforce 5S standards
Ensure compliance with all safety protocols and OSHA standards
Conduct safety audits and address potential hazards
Oversee safe operation of material handling equipment including forklifts pallet jacks and crating tools
Ensure proper handling of hazardous materials and compliance with shipping regulations
Process Improvement and Reporting
Track and report shipping metrics including on-time delivery accuracy damage rates and freight costs
Identify opportunities to improve shipping efficiency and reduce costs
Implement process improvements to streamline crating and logistics operations
Maintain accurate shipping records and documentation
Communicate shipment status and issues to manufacturing managers and customers
Support ISO 9001 compliance through proper documentation and procedures
Cross-Functional Collaboration
Partner with manufacturing managers on production schedules and shipping capacity
Coordinate with quality engineers on packaging requirements for sensitive components
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