Shipping & Finishing Associate

Job Classification: Non-Exempt, Full-Time Reporting Relationship: Digital Production Manager Primary Accountabilities: The Shipping & Finishing Associate is responsible for picking, packing, and shipping fulfillment orders, packing and shipping print orders, as well as assisting with finishing work to prepare items for shipping. This position works as part of a team and supports other shipping/finishing staff as needed. Major Duties: Packs items to ensure damage-free arrival at destination. Enters shipments accurately in appropriate shipping software (FedEx/UPS/Endicia) with attention paid to address, ATTN, account to be charged, tracking emails, etc. Completes all paperwork for shipments. Adheres to agreed service level agreements with clients regarding timeline for order fulfillment. Communicates with sales and CSR’s regarding shipments as needed. Performs work such as folding, kitting, stuffing envelopes, etc as needed. Assists other shipping/finishing department staff as needed. Required Qualifications: High school diploma or GED. Communicate clearly, professionally, and effectively with both internal and external customers through verbal and written communication. Organize, prioritize, and manage multiple tasks and deadlines with minimal supervision while maintaining a high level of accuracy and attention to detail. Use sound judgment and available information to make reliable, timely decisions and appropriately resolve issues as they arise. Demonstrate professionalism, tact, diplomacy, and discretion when handling confidential or sensitive information, while consistently following company policies and procedures. Physical Demands: Ability to read computer screens. Ability to lift up to fifty (50) pounds. Work Environment: Interaction with external and internal customers, including disgruntled customers. Additional Duties: Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor. Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person

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