Shipping Department Supervisor and Organizer
ConfidentialShipping Department Supervisor and Organizer
Job Summary
The Shipping Department Supervisor and Organizer oversees daily shipping and warehouse distribution activities, ensuring orders are picked, packaged, documented, and dispatched accurately and on time. This hands-on leadership role coordinates employees, inventory, systems, and carrier or 3PL workflows while supporting customer service and
...
continuous improvement.
Located in the North St Thomas Ontario Warehouse zone, we are shipper with 15 shipping desks that send out about 700 parcels a day over various couriers.
We also do LCL and FTL to other distribution centers and some exports.
Our company has outgrown our staff capabilities in the shipping area.
Although our staff is loyal and we are loyal to them, the skills it takes to run a burgeoning and growing shipping center is just not there.
For the role, we are looking for a Shipping Center Supervisor who can take over and lead a team of talented individuals that do show up every day and they do put in a hard days work.
Qualifications and Requirements
We are looking for a Shipping Leader that is or has;
· Decisiveness under pressure: Ability to make fast, accurate decisions when carriers are late, or order volumes spike.
· Adaptability and flexibility: Comfort with shifting priorities mid-shift based on inventory changes, urgent order requests, or staffing shortages.
· Process-oriented mindset: A sharp eye for workflow bottlenecks and a continuous drive to optimize picking, packing, and staging layouts for maximum efficiency.
· Clear, concise communication: Delivering direct instructions and expectations quickly to the floor without room for ambiguity.
· High emotional intelligence (EQ): Staying calm and composed to keep the team focused and prevent problems.
· Empowerment and delegation: Trusting shift leads and team members with specific zones or tasks so that you can focus on high-level oversight and other tasks.
Key Responsibilities
· Daily Operations Management: Oversee parcel sorting, scanning, loading, and dispatch workflows to meet strict delivery and carrier cutoff times.
· Team Leadership & Scheduling: Supervise, train, and mentor warehouse and shipping staff. Create shift schedules, assign daily tasks, and conduct performance reviews.
· Carrier & Route Coordination: Liaise with courier lines, postal services, and linehaul drivers to schedule pickups and manage parcel flows.
· Quality Control & Tracking: Inspect parcel labels, barcodes, and manifest accuracy. Track and trace delayed, misrouted, or damaged packages and resolve discrepancies.
· Safety & Compliance: Enforce workplace health and safety ( MOL / HR / OSHA ) rules, equipment safety checks, and security protocols.
· Problem Solving & Reporting: Address operational bottlenecks, customer or driver complaints, and generate daily/monthly throughput reports for senior management.
· System & Equipment Upkeep: Ensure parcel scanners, conveyor belts, computers, and material-handling equipment function smoothly, arranging repairs as needed.
Pay: $25.00-$28.00 per hour
Expected hours: 40.0 per week
Benefits:
• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Vision care
Ability to commute/relocate:
• St. Thomas, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
• Please outline and describe your experience in shipping and warehouse environments and why you would be a great shipping supervisor.
Education:
• Secondary School (preferred)
Experience:
• Shipping & receiving: 3 years (required)
Language:
• English (required)
Work Location: In person