Shipping / Customer Support Specialist

Overview This is a hands-on, multi-functional position that combines customer service, order processing, shipping coordination, inventory support, and general warehouse responsibilities. The ideal candidate will be comfortable working in an office environment while also spending time on the warehouse and production floor. Forklift experience is preferred, as this position will involve assisting with material movement and warehouse activities. Responsibilities Coordinate and process customer orders and shipments. Perform shipping, receiving, and order fulfillment activities. Conduct quality inspections and support quality control processes. Support production operations and monitor material quality. Assist in identifying and resolving quality-related issues. Prepare customer reports and shipping documentation. Maintain customer communications regarding orders and shipments. Perform general shipping, customer support, and administrative duties. Operate material-handling equipment, including forklifts, as needed. Assist with purchasing activities and order entry. Other duties as assigned. Requirements Warehouse experience, including warehouse operations, order fulfillment, inventory management, stocking, or picking and packing. Familiarity with data entry, shipping logistics, shipping and receiving, and warehouse distribution. Customer service skills and the ability to communicate clearly with customers and coworkers. Basic math skills and comfort using Microsoft Office. Experience with a forklift and pallet jack is preferred; operate equipment only when trained and authorized. Pay: From $21.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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