Shipping Coordinator

Join a family-owned company where teamwork, quality, and people come first. At Valley Cabinet, you’ll have opportunities to grow, learn new skills, and be part of a team that takes pride in building products made to last. Why Work at Valley Cabinet? Competitive Pay 80 Hours of Paid Time Off (PTO) available upon hire Paid Holidays — Eligible upon hire Comprehensive Benefits Package — Including Company-Paid Life Insurance & Short-Term Disability, with eligibility beginning the 1st of the month following 30 days of employment. 401(k) with up to a 5% employer contribution Performance Reviews at 2 months, 6 months, 12 months, and annually thereafter Work Schedule Full-time ; schedule may vary based on workload and overtime may be required. Monday–Thursday: 7am-4pm Friday:7am-1pm Job Summary: The Shipping Coordinator is responsible for coordinating shipping, delivery, and related administrative activities to support customer orders and business operations. This role manages shipment scheduling, freight coordination, invoicing, payment processing, and customer communication while helping ensure accurate and timely delivery of products. This role also supports customer service activities based on business needs. Essential Functions: Shipping & Logistics Coordination Coordinate shipments using common carriers, freight providers, and delivery services. Obtain freight quotes and estimate shipping costs. Schedule and coordinate shipment pickups and deliveries. Assist with scheduling and coordinating local delivery routes. Track shipments and monitor delivery status. Customer Communication & Support Communicate with customers via phone, email, and other communication channels. Communicate with customers regarding shipment schedules, shipment details, delivery status, payment requirements, and shipping-related questions. Support customer service activities as business needs require. Customer Service Support Support customer service activities and order-related inquiries as business needs require. Assist with order entry, order maintenance, and customer account support. Provide updates on order status and related customer requests. Support customer communications and follow-up activities. Billing & Documentation Process customer payments related to shipments and orders. Prepare and process invoices following shipment completion. Review and approve shipping-related invoices and charges. Track shipping-related items and maintain associated records as needed. Maintain accurate shipping, billing, and customer records and documentation. Issue Resolution Assess and responds to shipping and customer concerns and follow established procedures to address issues. Identify and resolve shipping and customer service issues in accordance with established procedures and company guidelines. Support follow-up communication to ensure resolution and customer satisfaction. Workflow & Efficiency Complete tasks accurately and in a timely manner. Maintain organization across multiple shipments, requests, and priorities. Support timely and accurate order fulfillment and delivery activities. Follow established processes and communicate workflow challenges or improvement opportunities. Team Collaboration & Support Partner with customer service, production, shipping, accounting, sales, and other departments to support customer and business needs. Maintain clear and professional communication across teams. Support department initiatives and business objectives. Safety & Organization Follow company policies, procedures, and workplace standards. Maintain a clean and organized work environment. Perform other duties as assigned Knowledge, Skills and Abilities: Basic understanding of customer service Shipping, logistics, and office workflows. Strong organizational and time management skills. Strong attention to detail and accuracy. Ability to manage multiple priorities and deadlines in a fast-paced environment. Ability to communicate professionally w…

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