Shipping Coordinator

Job Title: Shipping & Receiving Coordinator (Customer Communication Focus) Position Summary The Shipping & Receiving Coordinator is responsible for managing all inbound and outbound shipments within a fast-paced machine shop environment. This role also serves as a key communication link between the shop floor, customer service representative (CSR), and customers to ensure accurate, timely, and transparent order fulfillment. The ideal candidate is highly organized, detail-oriented, and proactive in coordinating order status and logistics updates. Key Responsibilities Shipping & Receiving Operations Prepare, package, and ship finished goods according to customer specifications and company standards Receive incoming materials, inspect for accuracy and damage, and coordinate with purchasing/production teams Maintain accurate records of shipments, receiving logs, and inventory movements Operate forklifts, pallet jacks, and other material handling equipment safely (if applicable) Coordinate with carriers to schedule pickups and resolve shipping issues Coordination & Scheduling Prioritize shipment schedules based on production timelines and customer requirements Work closely with production supervisors to ensure orders are completed and ready for shipment Track order progress and proactively identify delays or issues Assist in coordinating expedited orders and special delivery requirements Customer Service Collaboration Partner directly with the Customer Service Representative (CSR) to ensure accurate order communication Provide real-time updates on order status, shipping schedules, and delays Help clarify customer requirements such as packaging, labeling, and delivery expectations Support resolution of customer concerns related to shipping, shortages, or delivery discrepancies Customer Communication Communicate shipment confirmations, tracking details, and delivery updates to customers when needed Assist in maintaining clear and professional communication for order-related inquiries Ensure customer expectations are aligned with production and shipping timelines Documentation & Compliance Prepare shipping documents including packing slips, bills of lading, and certificates (as needed) Ensure compliance with company procedures, customer requirements, and safety standards Maintain organized records for traceability and audits Qualifications High school diploma or equivalent required 2+ years of experience in shipping/receiving, logistics, or manufacturing preferred Experience in a machine shop or metal fabrication environment is a strong plus Familiarity with ERP/MRP systems and shipping software preferred Forklift certification (or willingness to obtain) Skills & Competencies Strong organizational and multitasking abilities Excellent communication skills (internal and external) Detail-oriented with a high level of accuracy Problem-solving mindset with ability to adapt to changing priorities Team-oriented with a collaborative approach Work Environment Fast-paced manufacturing/machine shop environment Combination of office coordination and shop floor activity May require lifting, standing, and operating equipment Key Success Factors Improved communication flow between production, CSR, and customers Accurate and on-time shipments Reduced shipping errors and customer complaints Strong teamwork and cross-department collaboration You should be proficient in: Shipping/Receiving Warehouse Experience Material Handler Experience Weighing Raw Materials ERP & MRP Systems Production Planning & Scheduling Inventory Management & Control Machines & technologies you'll use: Warehouse Management Software Material Handling Systems RF Scanner Electric Pallet Jack Pallet Jack ERP Software Forklifts

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