Shipping Clerk / Dispatcher

JOB DESCRIPTION Shipping Clerk / Dispatcher FLSA: Non-Exempt DEPARTMENT: Tualatin Plant REPORTS TO: Warehouse / Logistics Supervisor SUMMARY: The Shipping Clerk/Dispatcher is primarily responsible for coordinating the accurate and timely shipment of goods, managing outbound freight schedules, and preparing all documentation required for shipments. This position serves as the key point of contact between the warehouse, carriers, and customers to ensure orders are shipped correctly, on time, and in compliance with company and safety policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: ● Behaviorally must be the role model for best practice behavior for Safety, Quality and all Company Policy ● Prepare shipping documents including bills of lading, packing slips, invoices, and shipping labels ● Verify order accuracy by checking items against packing lists prior to shipment ● Schedule and coordinate pickups and deliveries with carriers and drivers ● Dispatch drivers with route assignments, delivery instructions, and required paperwork ● Track shipments and proactively communicate delays or issues to Customer Service and Production ● Maintain accurate records of inventory movement, shipments, and receiving ● Resolve shipping discrepancies, damaged goods claims, or delivery issues Shipping Clerk/Dispatcher Job Duties: Accomplishes shipping results by communicating job expectations; planning, monitoring, and communicating job results; coordinating, and enforcing systems, policies, and procedures. Maintains workflow by monitoring outbound orders; setting shipment priorities; observing loading dock activity; monitoring personnel and resources; studying methods; implementing efficiency improvements; developing reporting procedures and systems; fostering a spirit of cooperation within and between departments. Completes the shipping plan by scheduling carrier pickups; assigning loading tasks; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems. Maintains quality service by establishing and enforcing organization standards. Ensures proper operation of shipping equipment by notifying maintenance of needed repairs. Provides shipping information by ensuring shipments are accurately entered into the system, compiling, initiating, sorting, and analyzing shipping performance records and data; answering questions and responding to requests; reporting performance results. Maintains a safe and clean work environment by educating and directing personnel on the use of all equipment and resources; maintaining compliance with established policies and procedures. Resolves shipping and carrier problems by analyzing data; investigating issues; identifying solutions; and recommending action. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking best practices, and working within peer groups. Ensures all employees conform and comply with company safety and PPE policies. Work Environment: ● While performing the duties of this job, the Shipping Clerk/Dispatcher is frequently on the warehouse floor and dock and may be required to sit, stand, walk, talk, hear, handle, lift, push, pull or touch objects or controls for tasks including operating equipment. On occasion, work may require climbing, stooping, bending, or reaching above the shoulders. Position may also require work in confined spaces and exposure to different types of working conditions such as heat, dust, cold, etc. ● The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Qualifications: Shipping and Receiving, Dispatch Coordination, Attention to Detail, Organizational Skills, Carrier Relations, Customer Service, Basic Computer/WMS Proficiency, Dea…

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