SHIPPING CLERICAL SUPPORT

Position Summary Jackson Furniture is looking for a Customer Service Representative to coordinate customer product pickups. You will locate customer orders, confirm product availability, tell customers when their furniture is ready, and schedule their pickup. You will also be a go-to resource for other CSRs who need help finding information. The role is mostly customer service, with some time on the warehouse floor. Key Responsibilities Look up customer orders and products, and confirm they are ready for pickup Tell customers when their product will be available and schedule pickup appointments For e-commerce orders, check that the product is available, then enter the order information on the website so the pickup can be scheduled Help other CSRs find products, order, and pick up information Work with the Crew Lead to get product staged and delivered to customers Spend time on the warehouse floor, including pulling products when needed Keep order and pickup records accurate and up to date Provide friendly, professional service by phone, email, and in person Qualifications High school diploma or equivalent Customer service experience preferred Comfortable using computer systems, order lookup tools, and website data entry Strong attention to detail and accuracy Clear, courteous communication skills Ability to work as part of a team and take direction from a Crew Lead Experience in a warehouse, manufacturing, or furniture environment is a plus Physical Requirements Ability to spend time on the warehouse floor Ability to pull and move products, and to lift, push, or pull furniture items (specific weight requirements to be added by HR) Ability to stand, walk, and move between the office and warehouse throughout the day Working Conditions This position splits time between a customer service desk and a warehouse environment, so it involves both computer work and some physical activity.

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