Shipping and Logistics Coordinator

About the position ISO Technologies Inc is seeking an organized, dependable, and resourceful Shipping and Logistics Coordinator to own our day-to-day outbound transportation activities and carrier relationships. This newly focused role is being created as we divide a broad administrative function into two areas of expertise so each coordinator can devote greater attention, judgment, and follow-through to their responsibilities. Role ownership The Shipping and Logistics Coordinator manages logistics matters from initial planning through resolution. The coordinator evaluates freight options, selects and develops carrier relationships, onboards qualified carriers, arranges shipments, resolves service issues, and represents ISO Technologies in routine communications with carriers, vendors, and customers. The role operates within established company requirements for insurance, documentation, customer commitments, cost, and risk, while providing meaningful autonomy to determine how the work is accomplished. Management guidance is available when a matter is unusual, high-risk, or outside the coordinator’s experience or authority. What success looks like Shipments are arranged accurately and on time; carrier relationships are reliable and well managed; customers and internal teams receive useful updates; documentation and cost records are complete; issues are followed through to resolution; and the logistics function improves through thoughtful attention, sound judgment, and continuous learning. Key responsibilities and decision authority · Own the day-to-day coordination and execution of outbound transportation activities. · Evaluate shipment requirements and determine appropriate freight options based on service, timing, cost, reliability, customer needs, and operational risk. · Select, develop, and maintain carrier relationships within established company qualification and risk requirements. · Onboard new carriers by confirming required insurance, documentation, contacts, capabilities, service expectations, and approved commercial arrangements. · Arrange and book routine outbound shipments without requiring case-by-case management approval. · Coordinate pickup times, delivery appointments, carrier requirements, and shipment details. · Prepare bills of lading, packing lists, labels, delivery documents, and customer-specific shipping paperwork. · Request, compare, and negotiate ordinary freight quotes and service arrangements within established company parameters. · Track active and time-sensitive shipments and independently address delays, missed pickups, delivery issues, and routine service failures. · Determine when a matter can be resolved independently and when business risk, financial exposure, or uncertainty warrants management guidance. · Provide accurate shipment and transit updates to customers and internal team members. · Record booked freight costs, carriers, lanes, shipment numbers, quotes, and customer billing notes. · Maintain an accurate open-shipment report and follow unresolved items through completion. · Receive freight and vendor invoices, organize supporting documentation, and prepare invoices for review. · Maintain an invoice discrepancy log and coordinate resolution of credits, disputes, or missing information. · Send routine reminders and make first-line follow-up calls regarding overdue customer invoices; exercise judgment in escalating unresolved concerns. · Match customer payment documentation to invoices for recordkeeping and audit support. · Answer, screen, and route incoming telephone calls and handle routine carrier, vendor, and customer communications. · File and organize shipping documents, packing lists, invoices, approvals, and other business records. · Serve as backup for selected order-management duties after training. · Identify opportunities to …

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